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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      JIRA Label automatically populated
      Beantwortet
      The label "jira_escalated" is automatically populated when a JIRA ticket is created from Zendesk. It would be nice to re...

      Gepostet 17. Sept. 2019 · Chad Burnell

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      Triggers and OOO
      Beantwortet
      Hi team!  I'm trying to check the triggers created to assign tickets to certain agents automatically. I want to be able...

      Gepostet 21. Mai 2021 · Margarita Obrador Almodóvar

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      Entra Id user migration
      Hi,    We have a Zendesk instance with SSO via Azure Entra Id. We are in the process of migrating all users to a new Ent...

      Gepostet 11. Juli 2024 · Anders Dahl

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      App to tracking time of tickets
      Hello everyone,   I am looking for a tool to track the time of tickets. There is already time tracking, but I need to up...

      Gepostet 23. Okt. 2024 · zhmark zurick

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      Zendesk App integration
      Beantwortet
      We are currently using Monday.com as a project managing platform and sharing customer inquiries to related teams in orde...

      Gepostet 10. Juli 2023 · Ji Hyeon Park

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      Zendesk Apps: Monday.com
      Beantwortet
      Our team have been using Apps: Trello so far, but we will be using Apps: Monday.com from next week.  Before we have che...

      Gepostet 10. Juli 2023 · Ari

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      Zendesk Support Chat - HubSpot Integration
      Beantwortet
      Is there a Zendesk Chat widget that integrates with HubSpot now? Has this been developed yet?

      Gepostet 16. Sept. 2021 · Fady Azmy

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      Community Post to Slack Webhook- Need Help
      Good Day, I am attempting to create a Zendesk Community Post Published event trigger that will then send a slack message...

      Gepostet 25. Nov. 2024 · Jason Stanczyk

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      Does Zendesk support multiple JWT SSO integrations?
      We have a ServiceNow Scoped application, which is installed by clients on their ServiceNow instance.   Is it possible fo...

      Gepostet 18. Nov. 2024 · David Hubbard

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      A Question About Azure Automatic Provisioning
      We are in the process of setting up automatic provisioning for users in Zendesk. using the Azure provisioning feature of...

      Gepostet 28. Okt. 2024 · D.Maranya

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