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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Grammarly cannot fix the content in side conversation
      Beantwortet
      Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversatio...

      Gepostet 14. Sept. 2021 · Yaniv Dayan

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      App not showing conversations
      Beantwortet
      My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up...

      Gepostet 13. Sept. 2021 · Cheryl Kitchener

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      Cannot Solve Ticket until JIRA status Rule
      Beantwortet
      Is there any way I can set up a rule where a Zendesk ticket cannot be solved if the JIRA status is not also closed? It ...

      Gepostet 13. Sept. 2021 · Danielle

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      Need to map fields from Jira to Zendesk and Zendesk to Jira
      Beantwortet
      I have created a custom field 'Related Environment' in both Jira and Zendesk:But the field does not appear to available ...

      Gepostet 09. Sept. 2021 · Trena Norcia

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      Sending "Mandatory to acknowledge" process updates and announcements
      Beantwortet
      As a dynamice contact centre, we receive updates almost daily. and we need to ensure that our employees know and acknowl...

      Gepostet 08. Sept. 2021 · Ramadan Elsayed

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      Slack reduce notifications
      Beantwortet
      We have the Slack integration posting notifications to one of our channels so we know when a new ticket is created or up...

      Gepostet 08. Sept. 2021 · Dec Norton

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      Setting up reminders for contractual date
      Beantwortet
      Hi,  I am looking for options to set up reminders for end users in Zendesk Support. I have customers whose contracts ex...

      Gepostet 30. Aug. 2021 · Muhammad Aamer Sajjad

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      "Zendesk Chat" and "Zendesk Support for WordPress" updates?
      Beantwortet
      Hey Zendeskers! I have worked in the recent past with a WordPress-based company's support team that uses Zendesk for tro...

      Gepostet 18. Aug. 2021 · Terry Hale

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      File Collection Function in a case
      Beantwortet
      Hi, I am wondering is there a function that we can see all the files uploaded in a case on the right side (red circle o...

      Gepostet 18. Aug. 2021 · Midas Cao

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      HTML trouble with Zignatures app
      Beantwortet
      Hello,I'm testing the third party app Zignatures for agent signatures.I've some trouble the HTML Code used and the rende...

      Gepostet 12. Aug. 2021 · Renaud Croix

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