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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      Zendesk creates new Contacts instead of Leads in Salesforce
      Beantwortet
      Our Zendesk sync is configured so that requester email addresses are matched and synced to existing Lead or Contact emai...

      Gepostet 02. Apr. 2021 · Jessica Baldwin

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      How to sync assignee in Zendesk ticket to case owner in Salesforce?
      Beantwortet
      I have integrated zendesk and salesforce using ticket sync. Cases are getting created on salesforce from zendesk. The ac...

      Gepostet 22. Juni 2021 · joshila

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      Can you automatically assign a new ticket to the agent who views it first and report if they reassign or unassign it from themselves?
      Beantwortet
      Hi everyone,  Is there a way to automatically assign a new ticket to the agent who views it first?  Additionally, is t...

      Gepostet 12. Juni 2021 · Katrina

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      RingCentral Integration
      Beantwortet
      One of our agents cannot log in to RingCentral within ZenDesk. The blue "Sign In" box is missing when he clicks on the p...

      Gepostet 10. Mai 2021 · Jon Rothman

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      Looking for an 'agent away' app
      Beantwortet
      Cannot seem to find an app for Support that will do the following: - allow agents to set their own(only) status to 'awa...

      Gepostet 27. Apr. 2021 · Tray Cushing

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      zendesk plugin for twilio flex crm intergration
      Beantwortet
        Hello, I'm trying to integrate the zendesk crm into twilio flex and to do so I got help from this documentation link....

      Gepostet 20. Apr. 2021 · Jean Biem's

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      Zendesk Support + Jira Integration - All field mappings are disabled. Not useable?
      Beantwortet
      I am working on integrating Zendesk Support into Jira, but having many issues when it comes to the field mappings. It se...

      Gepostet 15. Apr. 2021 · Alton Johnson

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      Amazon S3 - Manage Buckets. Lists and Object
      Beantwortet
      Hey Zendesk Team, I am using Amazon S3 for file storage. I want my customers to access Amazon S3 from Zendesk to manage...

      Gepostet 13. Apr. 2021 · Sam Livingstone

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      Project Management App - Disallow parent ticket to be submitted as solved
      Beantwortet
      The feature to disallow the parent ticket to be solved until all child tickets are solved does not work. I am testing in...

      Gepostet 06. Apr. 2021 · David Brown

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      How can I make changes to the Authorization Grant Page?
      Beantwortet
      I'm working with the Authorization Grant flow from Zendesk to Authenticate users into my Custom Website. Once I authenti...

      Gepostet 05. Apr. 2021 · Groffer Anderson

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