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Q&A - Apps and integrations

Ask your questions, engage in discussion, and find solutions related to Zendesk Support apps, targets, and webhooks.

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      How do I create reports in Salesforce with Zendesk data?
      Hello, I completed the integration between Salesforce and Zendesk, but I do not see any field or custom report being pul...

      Gepostet 14. Aug. 2024 · Andrea Faria

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      Embedding JSON inside Liquid IF Statement in Zendesk trigger for Webhook
      The objective was to synchronize the "End user" field with an internal field with the same name for its field options. H...

      Gepostet 26. Apr. 2024 · ashdivayus

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      LinkedIn Best Practices
      Beantwortet
      Hi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zen...

      Gepostet 01. Juni 2021 · Danielle

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      Teams <> Zendesk Integration - Agent Status Sync
      Hello,   Does anyone know if there is a way to sync the Agent status between Teams and Zendesk using the integration?

      Gepostet 24. Sept. 2024 · Hannah Lucid

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      DOUBLE CHECK FILE NAME & CCs app
      We previously used an app called DOUBLE CHECK FILE NAME & CCs, which provided a confirmation box showing attachment name...

      Gepostet 06. Sept. 2024 · Prabu P

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      Azure AD Autoprovisioning stopped working
      I have a group in Azure AD called ZenDesk from which agents are set to be auto-provisioned.  Yesterday, I made a change ...

      Gepostet 26. Apr. 2022 · Ian McDougal

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      Secure pre-fill URLs
      We'd like to provide our end users with new request page links where some fields are pre-filled. Due to the pre-fill con...

      Gepostet 13. Aug. 2024 · mfg

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      when call api show failed to load comments occasionally
      Use iOS zendesk SDK version 8.0.0, when call RequestUi.buildRequestList() or RequestUi.buildRequestUi(with: [config]) wi...

      Gepostet 08. Aug. 2024 · Rosalie Chuang

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      Managing sales tax when selling apps in the marketplace via stripe
      Hello,   Selling apps in the marketplace is definitely made easier thanks to the stripe integration. What is the recomme...

      Gepostet 11. Juli 2024 · Saassle Team

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      How to create 3p apps in Zendesk marketplace that can handle conversations starting from zendesk web and handoff to zendesk /human agent ?
      HelloI want to build an app that can sit in front of human agents over zendesk web chat. I see there are a few of these ...

      Gepostet 19. Juli 2024 · Swapnil Chavada

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