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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Updating Domain on Org Change
      Hello Team,    I am looking to solve an issue of having multiple domains for my customers, yet only a single domain in o...

      Gepostet 20. Sept. 2024 · Shane Weber

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      Hide a module if a user is not of a specific organization
      Good evening,   i tried to follow the steps described in this article:   https://support.zendesk.com/hc/it/articles/4408...

      Gepostet 02. Sept. 2024 · Alessandro Caldani

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      Bulk Update email addresses
      Beantwortet
      Hi.   We are updating our email domain which means all our team member emails need updated.  Is there a way to do this ...

      Gepostet 21. März 2022 · Chris Hardy

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      Bulk upload contacts - multiple contacts upload
      Beantwortet
      Hi everyone, How do you manage bulk uploading of contacts via the API? I need to upload 100.000 contacts and I'm not s...

      Gepostet 29. Apr. 2021 · Christos Pazaras

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      Multiple Organizations Mapping
      We're having an issue where I think we have hit a wall. We're a software company and use Zendesk as the support platform...

      Gepostet 15. Jan. 2025 · Daniela

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      Show Changed in User Notes - Audit Log
      Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing co...

      Gepostet 31. Okt. 2024 · Nora

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      AAD provisioning of Managers to a custom User field
      Hi  I managed to make a provisioning og managers from AAD to a custom user field.  BUT the manger is shown as their Azur...

      Gepostet 22. Dez. 2024 · Henrik Breinballe Hansen

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      Access to personal ticket Views as Admin
      Hi, Is there a way me as admin to access personal views created by agents?  Is it possible to give access to views, on...

      Gepostet 21. März 2022 · Gerardo

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      End user custom fields not updated when end user is created using Azure AD Provisioning
      Hello, We are creating our end user using Azure Entra Id (Azure AD) provisioning. In addition to the standard fields, o...

      Gepostet 31. Okt. 2023 · Regis Litre

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      Trigger to add User custom field data to Ticket custom field
      I have a custom User field name Oilsoft ID. I have a custom Ticket field named Oilsoft ID. I want to inherit the User Oi...

      Gepostet 24. Sept. 2024 · Robert Delbueno

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