Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      How to bulk import users with their profile photo ?
      Beantwortet
      Hello,Is there a way to include profile photo in a bulk import users ?   Thank you

      Gepostet 13. Aug. 2021 · Renaud Croix

      3

      Follower

      0

      Stimmen

      1

      Kommentar

      Importing Users
      Beantwortet
      Is there a way to auto import users from GSuite? I am looking for a way to auto import user details into zendesk, eg or...

      Gepostet 10. Okt. 2021 · Shane Hughes

      3

      Follower

      1

      Stimme

      1

      Kommentar

      Setting up of user segmentation
      Hello, I would like to ask some clarifying questions related to user view permission and the creation of user segment f...

      Gepostet 07. Sept. 2021 · Aurore R ✌

      3

      Follower

      0

      Stimmen

      3

      Kommentare

      Custom fields on User Profile
      Beantwortet
      Hi there, it's not possible at the moment to see custom fields in the user profile on the right hand side of the agent w...

      Gepostet 14. Okt. 2021 · Ana Luisa Santos

      2

      Follower

      1

      Stimme

      2

      Kommentare

      Finding the tag of a custom organization field
      Beantwortet
      Hi Zendesk Community I am facing issue about custom organization field, value and tag. Here an example of one of my cu...

      Gepostet 13. Okt. 2021 · Keven Pepin

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Assigning a ticket to a different restricted group/person for security reasons
      Beantwortet
      Background: My client has many levels of CX personnel, some new and some very experienced. We are a security company. P...

      Gepostet 22. Sept. 2021 · rajesh

      3

      Follower

      0

      Stimmen

      2

      Kommentare

      Can't find Signature Editor
      Beantwortet
      For some reason i'm not able to find the section where i can edit the Standard EMail Signature anymore. Either i'm blin...

      Gepostet 16. Sept. 2021 · Sven Winkel

      4

      Follower

      0

      Stimmen

      2

      Kommentare

      When our client's are businesses - how to organize them?
      Hi! We sell software solutions to businesses. Problem is that we have no way to see what Client the end user represents...

      Gepostet 07. Sept. 2021 · Remi A. Netteland

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Product Tiers and Subset of Users
      Beantwortet
      Our company is working on a stripped-down version of our software product that would only be available to a subset of us...

      Gepostet 19. Aug. 2021 · Bryan Collins

      4

      Follower

      1

      Stimme

      3

      Kommentare

      Merge End User containing External ID With Active Staff User currently missing External ID
      Beantwortet
      We've done several mergers and acquisitions.  As a result, we have end users with external IDs, who are also Staff and m...

      Gepostet 17. Aug. 2021 · CJ Romberger

      2

      Follower

      1

      Stimme

      1

      Kommentar