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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      HTML in agents signature
      Beantwortet
      Hello,I would like to integrate my HTML code of signature in the Agent Signature un Zendesk.Is there a way to do so ?

      Gepostet 11. Aug. 2021 · Renaud Croix

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      I can't add an agent
      Beantwortet
      I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.

      Gepostet 12. Aug. 2021 · Matthew Lee

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      How do I edit a customer's name in Zendesk?
      Beantwortet
      You'd think this would be simple. But I can't figure it out. I just want to update their name, because the person I'm de...

      Gepostet 04. Aug. 2021 · Service

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      Create new organizations
      Beantwortet
      Hi, Does anyone know a way to create a new organization without admin permissions (on a Professional account)? Alternati...

      Gepostet 21. Juli 2021 · Ira Fridman

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      Agent Cannot Make Public Comments
      Beantwortet
      I have an agent that is not able to make public comments. I am able to assign tickets directly to her, she is able to ma...

      Gepostet 19. Juli 2021 · LaReine Pia

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      Customer can't find certain tickets belonging to his organization
      Beantwortet
      Hello, I have a question concerning one of our customers. This customer says he can't find certain tickets belonging to...

      Gepostet 19. Juli 2021 · Sanne van der Wal

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      Bulk import for updating users' email address fails with Name: too short
      Beantwortet
      Hello all, I am trying to bulk import a .csv (correctly formatted) which will update the email address to all of our in...

      Gepostet 14. Juli 2021 · Lefteris Apostolakis

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      Why are duplicate domain names allowed yet Organization Name must be unique?
      Beantwortet
      Just curious, does anyone know why duplicate domain names are allowed to be entered in the Domains field across differen...

      Gepostet 09. Juli 2021 · Marty Chang

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      User segment based on department
      Beantwortet
      Hi On our end users profiles we have a field called department which we have populated with staff or student depending ...

      Gepostet 04. Juli 2021 · Luke Dobson

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      Download user data to csv
      Beantwortet
      Hello, Is there a way to download a list of users who have posted to Gather to a CSV file? Thanks.

      Gepostet 28. Juni 2021 · Alex Dunne

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