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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Verifying customers over the phone
      Beantwortet
      Does anyone have any recommendations on how to verify customers over the phone for when they request sensitive informati...

      Gepostet 16. März 2021 · Taylor Wilson

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      Light Agent can't create tickets for new users ??
      Beantwortet
      What is the rationale behind a Light Agent not being able to submit a ticket on behalf of a new user? I get that light ...

      Gepostet 12. März 2021 · Chad Smith

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      Requester email
      Beantwortet
      Hi, when a user sends us an email directly (to our external email) regarding an issue and we want to forward it to the Z...

      Gepostet 07. März 2021 · Salim Dakkak

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      A agent of a specific org, having access to explore can see data of all the orgs of an account or only the org that the agent having ?
      Beantwortet
      We have one account which has multiple organizations (say US, UK, Brazil) . Now let say a light agent having one organiz...

      Gepostet 03. März 2021 · Sayan Ghosh_L3

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      User/Organization Tags
      Beantwortet
      I have a 2-part question.  1) Is there a way to automatically add a specific User Tag to each new user within an existi...

      Gepostet 03. März 2021 · Kyle Beaulieu

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      How to block organizations tags changes for agents?
      Beantwortet
      Hi team, We will populate the organization tags by API integration. But, I would need block manual changes on organizat...

      Gepostet 03. März 2021 · Athos Alves De Souza

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      Assigning a new group
      Beantwortet
      I've created a new group but it's not automatically appearing as an assignee option. What am I missing?

      Gepostet 01. März 2021 · Samantha Critchley

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      Organization sorting by region
      Beantwortet
      Hi Zendesk Champions! Do you have a recommended best practice for sorting organizations by region? My SLT is interested...

      Gepostet 10. Feb. 2021 · Danielle Eberhardt

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      Shared admin rights for user management
      Beantwortet
      Hello, We have a situation were we would need to share admin rights to other agents in order to trigger user email veri...

      Gepostet 04. Feb. 2021 · Emil Pop

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      Sub-Organizations layer and end-user grouping
      Beantwortet
      Hi I would like to divide my end-users to sub-organizations. My customers are from the construction industry and every...

      Gepostet 26. Jan. 2021 · Kfir Luzon

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