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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Organization and end-users mandatory
      Beantwortet
      Hello,We have a few tickets in our Zendesk without an organization or end-users (see below)I would like, for every ticke...

      Gepostet 26. Jan. 2017 · Jérémie Thomelin

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      Stimme

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      Pulling custom Org fields into ticket
      Beantwortet
      Has anyone tried or accomplished being able to pull information from custom organization fields to display in a ticket? ...

      Gepostet 01. März 2018 · Dena

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      How can an end-user see all the tickets assigned to an organization
      Beantwortet
      Created an organization and assigned the users to it. Also configured that the users can view all org tickets. How can ...

      Gepostet 11. März 2020 · Joel Guajardo

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      Personalizing the default "take it" assignment to a user-specific group
      Beantwortet
      Within our agency, our agents are split into a variety of groups with the ultimate goal of separating what each group ca...

      Gepostet 07. Feb. 2019 · Brandon Hansen

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      Hide Groups from request assignment.
      Beantwortet
       Hello Zendesk Community, since the options for managing views are limited (evryone, members of a group or just myself)...

      Gepostet 15. Mai 2018 · Wolf Hilbl

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      Restricting tickets from certain users to designated Zendesk agents
      Beantwortet
      My company has a certain set of users whose tickets we would like to be visible only to designated employees. Using a co...

      Gepostet 04. Jan. 2018 · Premise Data

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      Can a Light Agent update a ticket's comments?
      Beantwortet
      Hi, Can a Light Agent update a ticket's comments (private) when it's not the ticket creator/requester? I integrated ze...

      Gepostet 12. Sept. 2017 · Michaela (Thinking Cap)

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      Limit/Block users from creating/viewing Zendesk tickets
      Beantwortet
      We have a use case where one of our customers would like to restrict which of their users are allowed to create/view ZD ...

      Gepostet 13. Sept. 2016 · Boris Krutiy

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      Auto detect groups without agents but with the unsolved ticket in the groups queue. 
      Hi  Is there a feature available for automatically detecting groups that have unsolved tickets in their queue but lack ...

      Gepostet 22. Dez. 2023 · Pranesh Pokale

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