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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Read only - Custom End User Fields
      Beantwortet
      Hello, I have been reading posts that you can use custom roles to make user fields read only. I am not seeing this opti...

      Gepostet 22. Sept. 2021 · Jon Simone

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      Multiple phone numbers
      I’m looking to associate multiple phone numbers with users in Zendesk so that when they call from any of those numbers t...

      Gepostet 04. Dez. 2024 · Joshua Snider

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      Automatic User Provisioning in Microsoft Entra - Updating Phone Numbers
      Hello Community, I am seeking advice from anyone who has experience with automatic user provisioning in Microsoft Entra....

      Gepostet 06. Aug. 2024 · Marc Quitschau

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      Is there a way to limit the number of cases per organization?
      Beantwortet
      Trying to limit the number of cases an organization can open, or at least raise a flag when the new case over the set nu...

      Gepostet 05. Juli 2022 · Omer Alterescu

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      How to authenticate users in Zendesk based on being logged into our SAAS platform so we private knoweldgebase articles to be suggested to users only when they are logged into our platform
      Our organization provides a SAAS platform for employers to provide benefits to their employees. We want to build out our...

      Gepostet 10. Juli 2024 · Jeff Q

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      How can I stop receiving Additional Admin created zendesk notifications

      Gepostet 08. Juli 2022 · Gabriel from Contractbook

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      Is there a way to prevent agents from editing their email address?
      Beantwortet
      Hey everyone! Is there a way to prevent our agents from editing their own email addresses? 

      Gepostet 13. Mai 2021 · Ashley Coleman

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      syncing users into the correct organization based on azure AD information.
      Beantwortet
      Our company is curious about how zendesk syncs end-users into organizations. A little info about our situation, we've en...

      Gepostet 16. März 2023 · Daniel Yanez

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      'Take it' - assigning to the right group (not default)
      Beantwortet
      Zendesk gurus can you help?    There is a previous post from 2019 on this subject https://support.zendesk.com/hc/en-us/c...

      Gepostet 13. Mai 2024 · Helen Forrester

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      Automation for Organization Fields
      Beantwortet
      I'm looking for a way to update an Organization field (Onboarding Status) after a predetermined amount of time. I need t...

      Gepostet 03. Mai 2024 · Brettany Rhodes

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