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Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

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      Identifying a VIP Organization On The Ticket
      Beantwortet
      We have a need that I can't imagine is unique to us: We need our agents to be able to quickly identify that an incoming ...

      Gepostet 11. Sept. 2023 · MineralTree | Support

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      Default group change is not effective
      Beantwortet
      When changing the "Default group" assignment from one group to another, it shows up in the admin center as expected. But...

      Gepostet 20. Okt. 2023 · Jussi Rajala

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      Export end users from specific View
      Beantwortet
      I am searching for an option to export end-user data/tickets from one specific view. This request was already back in 20...

      Gepostet 09. Okt. 2023 · Tereza Hurychova

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      View all agents assigned to a skill
      Hi - I'm request an easy way to see all agents that have a specific skill. This relates to the support ticket I submitte...

      Gepostet 28. Sept. 2023 · Kerry Sorenson

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      Managing a users tickets by organization
      Beantwortet
      Is there a way for a user admin to see all the tickets their company team members put in so they can monitor ticket stat...

      Gepostet 28. Sept. 2023 · Cayla Grossman

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      User Group permissions for customer account?
      Beantwortet
      Two related questions: 1. Is it possible to create a user group structure for customers, such as how this can be done f...

      Gepostet 22. Sept. 2023 · Nicholas Deary

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      Organization Tags and Custom field tags
      Morning We have a custom drop-down field set up with 3 options that have the tags system_a, system_b and system_c assoc...

      Gepostet 21. Sept. 2023 · Richard Tudge

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      Organizations - am I understanding it correctly?
      Beantwortet
      Hi all, I am fairly new to Zendesk and am trying to understand "organizations" within the tool. I am looking to have 2 w...

      Gepostet 21. Sept. 2023 · Anthony Hidalgo

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      End user Access to Resource Center materials without creating a Zendesk account
      Beantwortet
      The Zendesk sign-in is confusing to customers/end users as it looks like they are signing into our software instead.  Ho...

      Gepostet 28. Aug. 2023 · Wendy Barnard

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      I want to show the user field to the end user.
      Beantwortet
      I think I can show custom fields to end users, but I want to show user fields as well.

      Gepostet 14. Aug. 2023 · Mieda

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