Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Q&A - Users, groups, and organizations

Ask your questions, engage in discussion, and find solutions related to agents, end users, and custom roles.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Requester can no longer view own ticket in private groups.
      Beantwortet
      Good afternoon.  Was a change made to Zendesk where a ticket opened in a private group is now no longer viewable by the ...

      Gepostet 11. Aug. 2023 · Aaron Selway

      3

      Follower

      0

      Stimmen

      1

      Kommentar

      Use "Numbers" field between Ticket & Organization in order to Substract a result
      Beantwortet
      Hello Zendesk community, I hope you are all doing well, I searched for articles referring to this kind of need but was...

      Gepostet 25. Juli 2023 · Benjamin Lamiable

      2

      Follower

      1

      Stimme

      1

      Kommentar

      Auto Delete or non-Provisioned End Users
      Beantwortet
      H I have just enabled provisioning via Azure AD. Over the years our end user database has been populated with many non...

      Gepostet 20. Juli 2023 · John Kenny

      3

      Follower

      1

      Stimme

      1

      Kommentar

      Multiple Organizations under a User
      Beantwortet
      when a user is associated with multiple organizations you cannot then go into the subsequent Organization field and star...

      Gepostet 11. Juli 2023 · Andy McKinnon

      2

      Follower

      1

      Stimme

      1

      Kommentar

      Users listed under Organizations
      Beantwortet
      when a user is associate with an organization... the list is not alphabetical... whether you are in the "requester" fiel...

      Gepostet 11. Juli 2023 · Andy McKinnon

      2

      Follower

      1

      Stimme

      3

      Kommentare

      How do I assign default Groups by agent?
      Beantwortet
      I have two Groups that I created from Zendesk Admin.  1. K 2. R Although I have put each agent in one of these two gr...

      Gepostet 14. Juni 2023 · Kitchen Team

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Organization Hierarchy
      Beantwortet
      I'd like to get an idea of how others may have implemented Zendesk amongst their departments/areas.  Was a user field, t...

      Gepostet 14. Juni 2023 · Tyler Duncan

      7

      Follower

      0

      Stimmen

      7

      Kommentare

      Update ticket fields based on interactions (user events)
      Beantwortet
      Hello everyone!  I am looking for a way to differentiate between customers who have already made several purchases and ...

      Gepostet 13. Juni 2023 · Agustin Florio

      2

      Follower

      0

      Stimmen

      2

      Kommentare

      Zendesk automated tagging in User Level
      Is there any way to make a trigger or condition wherein an Agent replies to a New Ticket by a New End User have an autom...

      Gepostet 07. Juni 2023 · Donovan Coral

      3

      Follower

      0

      Stimmen

      2

      Kommentare

      Agent Log In
      Beantwortet
      Is there a report where we can see the time when the agent logged in / logged out of Zendesk? 

      Gepostet 05. Juni 2023 · Erickson Duque

      5

      Follower

      1

      Stimme

      1

      Kommentar