Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Q&A - Workforce management

Ask your questions, engage in discussion, and find solutions related to Tymeshift and workforce management.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      ZD WFM Forecast Algorithm - managing unexpected peaks.
      Hi Team,   I'm trying to understand all the algorithms available in ZD WFM, I would like to know the best algorithm you ...

      Gepostet 07. Jan. 2025 · Edwin Franco

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      What tool do you use for Quality Assurance on tickets? What are the pros and cons?
      Beantwortet
      Hi! We're currently trying to find the right tool for us to help automate / make easier the quality assurance process o...

      Gepostet 14. Juli 2023 · Alex Coburn Davis (he/him)

      11

      Follower

      3

      Stimmen

      7

      Kommentare

      WFM Prognose: Wie schnell und ab wann kann WFM die Zeit für allgemeine Aufgaben auch in der Prognose berücksichtigen?
      Können feste Aufgaben außerhalb von Zendesk (Zum Beispiel Retourenbearbeitung) auch in der Prognose berücksichtigt werde...

      Gepostet 13. Aug. 2024 · Denise Noder

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Time Tracking Google Sheet
      Can someone help me on how to setup the Time tracker to track Google Sheets which is outside Zendesk? I already configur...

      Gepostet 25. Juli 2024 · Dan Olpindo

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Google Chrome’s "Zendesk Time Track" Extension stops working on a daily basis for multiple agents.
      We started using the tracking agent time spent outside of Zendesk, but then realized this extension simply stops working...

      Gepostet 09. Mai 2024 · Jessica

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?
      Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?

      Gepostet 09. Mai 2024 · Jessica

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Feature Request - Stop Tymeshift automatic time tracking when agent locks their PC
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 19. Jan. 2024 · Aaron Doane

      3

      Follower

      5

      Stimmen

      1

      Kommentar

      Does Tymeshift capture and analyse Zendesk Agent Omnichannel Statuses?
      Hi Support Team, Could you confirm if Agent Omnichannel Statuses are changed, does Tymeshift capture and analyse them?T...

      Gepostet 19. März 2024 · Minh Le

      2

      Follower

      0

      Stimmen

      1

      Kommentar

      Automatically setting talk status
      Is there a way we can automatically set an agent's status to online when they've started their day on Tymeshift? 

      Gepostet 05. März 2024 · Amina

      3

      Follower

      0

      Stimmen

      2

      Kommentare

      How Timeshift integrates with Zendesk Talk or AWS Connect apps
      Does Timeshift track any activities in Zendesk Talk app? Does it work the same way as AWS Connect app? 

      Gepostet 12. Feb. 2024 · Minh Le

      3

      Follower

      0

      Stimmen

      3

      Kommentare