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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Resize Youtube Video in Article
      Beantwortet
      Is it possible to make a Youtube video embedded in a knowledge base article responsive to screen size?

      Gepostet 02. Mai 2016 · Sarah Hong

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      How to change vote text in Community
      Beantwortet
      Hi lovely Zendesk community I've made some changes to the appears of our voting buttons in our Community, as users were ...

      Gepostet 16. März 2016 · OT

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      Changing Homepage "Categories" to "Sections"
      Beantwortet
      On the Homepage currently the categories variable is used to display the categories of the Knowledge Base

      Gepostet 31. Aug. 2016 · Michael

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      Changing date format in help center and zendesk?
      Beantwortet
      Is there a way to change the date format to show the actual date vs "Today" or "Yesterday" and on occasion the days up u...

      Gepostet 24. Aug. 2016 · Dustin Sigmon

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      How do I ban a community user/poster?
      Beantwortet
      Is there a way to ban a person from posting in the community. We have some accounts that are just spamming our boards an...

      Gepostet 27. Juli 2016 · Jen Howell

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      How do you hide a category from the homepage?
      Beantwortet
      Hi there, I'm trying to hide a category from the homepage without it hiding the category everywhere else. I've tried usi...

      Gepostet 23. Juni 2016 · Andy

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      How to change the title?
      Beantwortet
      I set up our company name in the Zendesk name when I started the trial version. I subsequently purchase the lowest level...

      Gepostet 02. Juni 2016 · Anneliese

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      Help center title display all first letters in uppercase
      Beantwortet
      Hello guys, When im writing a title it gets displayed with the first letter in uppercase (i think its called). Please se...

      Gepostet 13. Apr. 2016 · cm

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      How can I add new link to my nav bar in the header when customizing the help center?
      Beantwortet
      Hello I want to put an extra link in my navigation bar (nav.user-nav) I have attached an image - this link we want to ca...

      Gepostet 30. März 2016 · Lisa Kaine

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      Category page customization
      Beantwortet
      Hi! I'm new to customizing Zendesk themes and don't have much knowledge of HTML, CSS and JavaScript. I'm looking for a w...

      Gepostet 21. März 2016 · Danielle Brewer

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