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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Help with js code to remove upload attachment box on submit request form
      Hi, Please forgive my lack of knowledge here. I've looked at the advice for hiding the upload attachment area of the tic...

      Gepostet 21. Jan. 2025 · Nicola B

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      Move the CC field in Help Center
      Beantwortet
      Hello all, Is there a simple way to move the default CC field in a Zendesk ticket form to another location (e.g. at the ...

      Gepostet 14. Juli 2021 · Lefteris Apostolakis

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      Assistance Needed with Labels for Search Recommendations
      I’ve applied labels to Help Center articles, carefully following all the instructions provided in the Knowledge Base. Ho...

      Gepostet 24. Dez. 2024 · Nagarjun-admin

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      New request page custom work broken after API v4 upgrade
      Hey everyone! I've been re-theming our entire help center using the new v4 API, and everything was going great until I h...

      Gepostet 17. Juli 2024 · Samuel Brown

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      Bullet Points in Zendesk Guide Articles
      Beantwortet
      Hello, My company relies heavily on bullet points in our documentation. Here is an example of what we are encountering i...

      Gepostet 13. Mai 2019 · Anne Kochanski

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      Sales Rep Complaint
      I dont see a Topic specificly for this, but hopefully this gets routed to the correct person or department. I am very fr...

      Gepostet 09. Jan. 2025 · Randy Carlson

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      Can you display Problem tickets in the Zendesk Help Center
      Hi I am trying to find a way to display Problem tickets in the Help Center. This way our users can see if what they are ...

      Gepostet 13. Jan. 2025 · Henrik Breinballe Hansen

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      Draft editable document attachment
      Beantwortet
      Was wondering if there is an option to have a draft document attached to the ticket so agent can add or amend informatio...

      Gepostet 12. Juli 2023 · Ionut Marinescu

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      Hide agent's name in messaging
      Hi everyone! In this short post I want to ask and to share a challenge that we are facing at this time. We have a servic...

      Gepostet 02. Jan. 2025 · Paulo

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      Geoblocking login/ticket entry in Guide
      Here is my situation - our company supports a large number of remote workers in North America (95%+) and EMEA (<5%). ...

      Gepostet 03. Jan. 2025 · David Wexelblat

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