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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Is there a way to filter out one organization's data using the Google Analytics integration?
      Hi! I am looking for a way to filter out internal end users from my organization in Google Analytics. Has anyone found a...

      Gepostet 27. Feb. 2025 · Kaley Beck

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      How can I check the user type for the logged in user on Help center Template code?
      Beantwortet
      Hi, I'm looking for a solution where I'll be showing an option on the Zendesk Guide (Help Center) Template on the header...

      Gepostet 22. Juli 2021 · Groffer Anderson

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      Custom templates
      Can I create a custom Help Center page template and insert a form dropdown for a different brand?

      Gepostet 30. Jan. 2025 · mfg

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      Copenhagen v4 modifications and JS updates of request forms
      I'm trying to hide and prepopulate Subject and Description of custom request form. My template is Copenhagen v4. Suggest...

      Gepostet 18. Sept. 2024 · Jan Slansky

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      Update colour of specific field's description
      Hi, we want to put a disclaimer on a field's description which is red and ideally bold when forms that use the field are...

      Gepostet 27. Feb. 2025 · Mollie Tettenborn

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      Hiding a Form From All Users Except Member of an Organization
      Beantwortet
      We need to hide one form in the Help Center from all of our Zendesk users, except for the members of one organization. I...

      Gepostet 02. Mai 2022 · Damon Maranya

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      Change Field Border Color in Help Center
      I'd like to change the color of the border for fields on the ‘submit a request’ page, but I can't seem to find the right...

      Gepostet 07. Feb. 2025 · Scott.Morrison1

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      Hardcode description for different forms
      Hi I have 3 forms and would like each one to have a different hardcoded Description. I have the following code already, ...

      Gepostet 24. Okt. 2024 · John Kenny

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      Article page templates...
      I would like to create a set of page templates for articles in my help center. I thought this would be as simple as crea...

      Gepostet 08. Jan. 2025 · David Wexelblat

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      Requiring CC Field
      Beantwortet
      CC field is optional by default on a new request form. Is there a way to force the CC into being a required field?

      Gepostet 26. Jan. 2024 · Alek Reed

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