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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      How to remove Nofollow attribute from links
      I'm trying to optimize our Zendesk Guide content and improve our SEO. All of our article links include a nofollow attrib...

      Gepostet 29. Okt. 2024 · Rmelius

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      How to export knowledge base content from your Help Center
      Beantwortet
      Hello, I need to download all the content of Guide. I found an old post titled "

      Gepostet 24. Jan. 2023 · Franca Meggiolaro

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      In guide, in forms: put ticket fields side by side
      Beantwortet
      Dear Zendesk Community, We would like to manage a form via Zendesk which recquires a lot of info to be put in fields. Li...

      Gepostet 02. Nov. 2022 · Raphaël Péguet - Officers.fr

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      How can I bulk import articles from csv or excel files into zendesk guide?
      Beantwortet
      Is there anway to import articles in bulk to zendesk Guide? I have more than 2 thousand articles and I'd like to import ...

      Gepostet 10. Jan. 2023 · Eduardo Cunha

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      Vote on Tickets
      Hi, I'm curious if anyone knows whether you're able to up/down vote tickets? I've seen articles for implementing a vote ...

      Gepostet 14. Okt. 2024 · Kevin Motylewski

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      Display category name in Guide's search placeholder
      Hi…I currently use dynamic content to display placeholder text in the search field on the category page. The placeholder...

      Gepostet 15. Okt. 2024 · Stefano Nguma

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      Find all articles linked to other articles?
      Hi community, We had some product changes where one of our workflows was split into two separate workflows. I've created...

      Gepostet 27. Juni 2024 · Mat Foley

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      Customising New Request Page
      Beantwortet
      Does anybody know how I can customise the new request page? I've tried looking around in the code but can't seem to find...

      Gepostet 24. Jan. 2022 · Adam

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      Inaccurate searches with no results
      Beantwortet
      How are 'Searches with no results' defined? In the Zendesk Guide dashboard 'Searches with no results (top 5)' with no re...

      Gepostet 07. Feb. 2023 · Judy Correia

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      Hide Subject and Description System Fields
      Beantwortet
      There are a few of our request forms where the default sytem fields Subject and Description are not required and I would...

      Gepostet 02. Sept. 2020 · Ryan Crane

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