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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Internal Help Center Structure
      Hello Community! We want to improve the way our internal help center is structured to make it easier for agents to find ...

      Gepostet 25. Sept. 2024 · Rebeca

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      Is it possible to make one category have different background color?
      Hello, Is it possible to make one category from your front page of your Help Center have a different back ground color t...

      Gepostet 09. Sept. 2024 · Anton Van der meyden

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      Hide Subject and Description System Fields
      Beantwortet
      There are a few of our request forms where the default sytem fields Subject and Description are not required and I would...

      Gepostet 02. Sept. 2020 · Ryan Crane

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      Is there an API to get info about a message that failed to be sent? - Sunshine Conversations
      Hello! :) I would like to know if there is a way, hopefully an API, to get the reason that caused a message to not be se...

      Gepostet 25. Sept. 2024 · Eduardo Cunha

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      Zendesk Guide Access & SSO
      Hi All, We use tags to create customer segments for access to Zendesk Guide (Help Center). However, our SSO payload incl...

      Gepostet 12. Juli 2024 · Afton Rupert

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      Cookie Consent blocks contact form
      Beantwortet
      HI, I have experienced with cookiebot and the consent choices that when We select only neccesary cookies, the Contact fo...

      Gepostet 13. Okt. 2021 · Julie Friis Sørensen

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      Review on Help Center Import app by Zenplates
      Hi! Has anyone tried the

      Gepostet 02. Sept. 2024 · Angeline Jazmine Yabut

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      How to determine your Category page URL
      Hello I am trying to setup my home page using a template. In the Home Page Introduction section I want to use the iconog...

      Gepostet 11. Sept. 2024 · Mike Blodgett

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      Selectively display attachments in Guide articles
      Beantwortet
      In Guide, for some articles I want to link to an article attachment in the body of the article rather than have the atta...

      Gepostet 29. Sept. 2023 · Tom Richards

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      Ticket Statuses in Help Center
      I understand that the ticket statuses that are displayed to end users in Help Center are different than the language tha...

      Gepostet 09. Sept. 2024 · Jen Cox

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