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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      Repeat Customer Analysis
      Hello everyone,   I'm working on creating a customer repeat interaction dashboard in Explore, but I'm having trouble app...

      Gepostet 09. Okt. 2024 · Akshay Gupta

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      Reporting on Ticket Update Timestamps
      Beantwortet
      Hello All!    I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...

      Gepostet 16. Sept. 2024 · Alex Gonzalez

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      Unable to perform standard calculated metric between two dates
      Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...

      Gepostet 15. Okt. 2024 · Ryan Knight

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      Explore: How to show two standard calculated attributes (Updates history) in the same row?
      Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...

      Gepostet 22. März 2024 · karankuwarbidxb

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      Ticket Follower Reporting
      Beantwortet
      We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...

      Gepostet 16. Juni 2023 · Kristina Tibbitts

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      Dashboard showing past 30 days date range
      I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...

      Gepostet 25. Sept. 2024 · Kyle Beaulieu

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      Analyse real-time data
      Beantwortet
      Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...

      Gepostet 20. Feb. 2024 · Siri Rääf

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      For how much time the customer didn't respond to the agent?
      I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...

      Gepostet 08. Sept. 2024 · Abdelhameed Khaled

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      Messaging metrics in explore
      Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...

      Gepostet 05. Sept. 2024 · Hendrik Mgina

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      Explore: Report on Organization's Details and Notes fields
      Hello everyone,    I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...

      Gepostet 02. Sept. 2024 · Abdulqader Haddad

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