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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Hello All!    I'm trying to create reporting that shows certain data points with the ability to filter by date and assig...

Gepostet 16. Sept. 2024 · Alex Gonzalez

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Hi Team, I have two custom date fields on my ticket forms used for Urgent priority tickets, the fields are called: Produ...

Gepostet 15. Okt. 2024 · Ryan Knight

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Hi, I have created two calculated attributes in the "Support: Update history" dataset. The results are coming out just f...

Gepostet 22. März 2024 · karankuwarbidxb

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Hi, Does anybody know how to calculate business days between a tickets "Created date" and "Resolution Date"? I need to ...

Gepostet 19. Mai 2022 · MineralTree | Support

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We need reporting based on ticket followers. I haven't been able to find anything in Explore that would allow me to do t...

Gepostet 16. Juni 2023 · Kristina Tibbitts

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I'm building a dashboard and trying to always show the past 30 days and schedule the dashboard to send weekly. What I'd ...

Gepostet 25. Sept. 2024 · Kyle Beaulieu

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Is there a way to analyse ticket data in real-time. For example, on a busy day be able to tell how many tickets we solve...

Gepostet 20. Feb. 2024 · Siri Rääf

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I am trying to create a Report to be able to detect for how long the customer didn't respond after agent's response for ...

Gepostet 08. Sept. 2024 · Abdelhameed Khaled

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Currently messaging is lacking a lot of important metrics that were previously available to us before when using chat. T...

Gepostet 05. Sept. 2024 · Hendrik Mgina

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Hello everyone,    I'm wondering how can I create a report in Zendesk Explore that lists Organizations along with their ...

Gepostet 02. Sept. 2024 · Abdulqader Haddad

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