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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      Number of customer replies
      Beantwortet
      HI All I am trying to log how many customer replies are put in per ticket. I found the agent replies but cannot find a...

      Gepostet 02. Feb. 2021 · Jo Herbert

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      How to display a percentage of tickets tagged with specific tags?
      Beantwortet
      We would like to found out and display what percentage of our total tickets in a 90 day period are tagged with certain i...

      Gepostet 04. Feb. 2021 · Ginny C.

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      Having difficulty tracking escalations from Level 1 to Level 2 groups by Agents
      Beantwortet
      Hi all,I'm trying to create a chart that tracks escalation by each Level 1 Agent to any Level 2 group and gives me the t...

      Gepostet 04. Feb. 2021 · Jhalil Abdelkader

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      Reporting on number of solves/replies by submitter group
      Beantwortet
      Hi all, Just wondering if there's a solution for reporting on a number of replies and solves, only if they were submitt...

      Gepostet 04. Feb. 2021 · Trevor Kanaya

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      Attribute members don't show in some visualisation types
      Beantwortet
      Hi there, I've been working with this for a few hours and I don't think I'm doing anything wrong, so maybe a bug? I'm ...

      Gepostet 02. Feb. 2021 · Trevor Kanaya

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      Creating a query with totals of an attribute
      Beantwortet
      Hello I am trying to create a query in Explore wherein I want to capture how many times a value of an attribute is repe...

      Gepostet 01. Feb. 2021 · Sidd Pandey

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      How to display % of 2 columns?
      Beantwortet
      Trying to wrap my head around this. I'm trying to get this percentage to appear that tells me how much of the total of t...

      Gepostet 01. Feb. 2021 · Marc Dufour (Groan)

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      Explore - Format KPI metric as text
      Beantwortet
      I'm having some issues replicating a report from Insights to Explore and was curious if anyone had come across a similar...

      Gepostet 29. Jan. 2021 · Milton Lobo

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      Choose Filters that a Bookmark Affects
      Beantwortet
      Hi all, Something that's been really frustrating me recently is this: I need to have certain filters stay at what the v...

      Gepostet 29. Jan. 2021 · Owen Greenberg

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      Track when and which agent updated an organization customer field
      Beantwortet
      Dear all, It's the first time I post here, so I apologize in advance if I miss any important and/or required informatio...

      Gepostet 28. Jan. 2021 · Fernando Castañeda

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