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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.

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      Reporting on tags added and removed over time
      Beantwortet
      I am struggling with a tag-related report. We have a homegrown process whereby the tag "action_item_request" is added (v...

      Gepostet 21. Jan. 2021 · Jeff Foss

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      Explore Metric - Tickets Solved in Under 24 Business Hours
      Beantwortet
      I run a weekly and monthly report showing some ticket resolution numbers.  Under Insights I was able to use the followin...

      Gepostet 20. Jan. 2021 · Graham Forchuk

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      Getting two different results from the same query in Insights versus Explore
      Beantwortet
      Hi.I'm a bit lost on why I'm getting two different sets of data from what is essentially the same query. I'd like to see...

      Gepostet 20. Jan. 2021 · Jhalil Abdelkader

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      Time filter
      Beantwortet
      Hello! I have started transfering the data from the Insights to the Zendesk Explore. Therefore, I have a question - is ...

      Gepostet 19. Jan. 2021 · Emil Nurutdinov

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      Calculation with multiple results - Show First Result Only
      Beantwortet
      I have a created a custom attribute that is currently returning the Update - Timestamp as requested, but would like to o...

      Gepostet 18. Jan. 2021 · paultechpro

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      Ability to see when metric is created or last updated?
      Beantwortet
      Hi, Using insights before there is a way to list and sort out all the metrics. In explore I do not see a way or a view ...

      Gepostet 18. Jan. 2021 · Louis Evangelista

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      Number of tickets last month against the average monthly volume
      Beantwortet
      Hello, I would like to get the number of tickets created last month (that is easy to do) but also compare it against th...

      Gepostet 14. Jan. 2021 · Galina Skovorodnikova

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      Combo charts
      Beantwortet
      Insights previously had the ability to add combo charts:https://support.zendesk.com/hc/en-us/community/posts/36003483565...

      Gepostet 14. Jan. 2021 · Bryan Matias

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      Move chart widget from one tab to another in same dashboard
      Beantwortet
      I have a dashboard with more than one tab in Explore. On a tab I have a widget that displays a graph I need to move th...

      Gepostet 11. Jan. 2021 · IT Support

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      Calculating bonus per solved tickets
      Beantwortet
      Hi,  I want to set a bonus system based on the agent's performance. I will some amount of money per range of solved tic...

      Gepostet 11. Jan. 2021 · Stylemix Support

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