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Q&A - Reporting and analytics

Ask your questions, engage in discussion, and find solutions related to dashboard building, reports, and sharing.


Hey! We're looking for a possibility to display average individual reply time.That means the average time between the ti...

Gepostet 01. März 2019 · Maksims Svjastins

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In Good Data there is a way to remove filter options that do not apply. I'm trying to figure out how to do this in Explo...

Gepostet 09. Jan. 2019 · Stacy Win

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In Explore can you create a Month To Date This Year (MTDTY) and Month To Date Last Year (MTDLY) time based metrics?  Try...

Gepostet 21. Mai 2019 · James Molina

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Hello Is there a query to calculate the full resolution time in hours and days it took to resolve a ticket in explore? ...

Gepostet 16. Mai 2019 · Uri Flores

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Hi guys,   I'm having a lot of trouble trying to find out how many replies each of my agents does per day. I can find ...

Gepostet 26. Apr. 2019 · Matt Bertulli

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Hi, I am trying to build a report, which shows different metrics around tickets in the on-hold status (which we escalat...

Gepostet 17. Apr. 2019 · Marcel

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Hello, I'm trying to set up a stacked bar chart where every column/row adds up to 100%, in order to visualize proportio...

Gepostet 16. Apr. 2019 · Josue Velasquez

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Sometimes customers rewrite us when the ticket was closed and it creates a follow-up ticket. In some cases, it's about a...

Gepostet 26. Feb. 2019 · Chloe

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I have a tag that signifies whether my tickets were escalated to Jira. I want to create a dashboard that helps my team c...

Gepostet 26. Dez. 2018 · Melissa Kibrick

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Hello, I would like to add a drillthrough for my datas. I'm displaying number of tickets in a certain state per day and...

Gepostet 11. Dez. 2018 · Pauline Raballand

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