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Feedback - Zendesk AI and automation

Share your feedback, ideas and experiences related to the use of Zendesk AI, macro suggestions, automations, answer bot, and bot building.

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      We are excited to launch AI agents and automated resolutions!
      Angeheftet
      Dear Customers, We are excited to launch AI agents and preview the upcoming launch of automated resolutions! For ease of...

      Gepostet 25. Apr. 2024 · Shawna James

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      Product Feedback Guidelines & how to write a good product feedback post
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      Welcome to the Product Feedback Topic for Zendesk Ai & automation! No one knows our products better than you, our user...

      Gepostet 08. Jan. 2024 · Shawna James

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      Product Feature + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Gepostet 08. Jan. 2024 · Shawna James

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      Add-on licensing model issues
      I would love to utilise the Advanced AI add-on that Zendesk has released. However, it would only benefit 20-30% of our a...

      Gepostet 20. Okt. 2024 · Caroline Scott

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      Feature request: Ability to train the Ultimate (AI Agents Advanced) bot model to improve answers that it gives
      The feature being requested:   We are testing Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’).  We are ...

      Gepostet 20. Feb. 2025 · Stuart French

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      Feature Request: Ability for Ultimate (recently renamed to Zendesk ‘AI Agents Advanced’) to handle relative date questions
      Background info:   Ultimate bots (recently renamed to Zendesk ‘AI Agents Advanced’) are unable to handle relative date q...

      Gepostet 24. Feb. 2025 · Stuart French

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      Feature Request: Ability for Ultimate bot (recently renamed to Zendesk ‘AI Agents Advanced’) to crawl URLs that point to PDF files.
      I have set up various UltimateGPT Web Crawler Knowledge Sources.  Most work OK.  However, I have set up one that points ...

      Gepostet 19. Feb. 2025 · Stuart French

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      Zendesk actions in auto assist more flexible
      It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users. A pote...

      Gepostet 18. Feb. 2025 · Bruno Gabriel

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      Bot - Improvements to automated unresolved questions
      In wanting to use the data within the unresolved questions within a bot flow,  I am suggesting a few improvements: Ther...

      Gepostet 27. Aug. 2024 · Reshma Patel

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      Customer Translations in AI agents (glossary)
      When I build an answer in the AI agent flow builder and an have multiple languages enabled for translation, it would be ...

      Gepostet 05. Feb. 2025 · Lindsay Lebensohn

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