Vor Kurzem aufgerufene Suchen

Keine vor kurzem aufgerufene Suchen

Feedback - Zendesk WFM

Share your feedback, ideas and experiences related to the use of the scheduling, forecasting, reporting and everything else related to our workforce management product.

Neuer Post
Alle anzeigen
    Nach neuester Aktivität sortieren
      Permissions to edit status in live time
      As a team lead, wfm manager, or operations manager, I would like to be able to edit an agent's wfm status live time rath...

      Gepostet 14. Aug. 2024 · Monica

      1

      Follower

      3

      Stimmen

      0

      Kommentare

      Automation notification for team managers
      As a team manager, I would like to receive a notification if one of team members has been out of adherence for a period ...

      Gepostet 14. Aug. 2024 · Monica

      0

      Follower

      4

      Stimmen

      0

      Kommentare

      Agent performance dashboard
      I would like for agents to be able to see their own data in WFM and admins to be able to select to add goals and/or anon...

      Gepostet 14. Aug. 2024 · Monica

      0

      Follower

      2

      Stimmen

      0

      Kommentare

      Scheduled reports should be templates
      I would like to set a scheduled CSV export where the recipient could be a role/custom role, group, or team. There would ...

      Gepostet 14. Aug. 2024 · Monica

      0

      Follower

      0

      Stimmen

      0

      Kommentare

      Team does not sync automatically with the Automations
      I have created a couple of automation to alert supervisors and agents whenever they are clocked as untracked for 10 minu...

      Gepostet 28. Juli 2024 · MazMaz CHAHINE

      1

      Follower

      4

      Stimmen

      1

      Kommentar

      Increase First Response Time for Forecasting
      We have a large percentage of general question emails that have a SLA of 72 hours. We would like to use the forecast too...

      Gepostet 22. Juli 2024 · ITSM Admin

      0

      Follower

      1

      Stimme

      0

      Kommentare

      Tymeshift - introduce different staffing model for long cycle transactions (e.g. e-mails)
      Tymeshift staffing forecast is based on Erlang C model. It effectively determines staffing needs for chats or phones wit...

      Gepostet 20. Mai 2024 · Amanda Madison

      3

      Follower

      10

      Stimmen

      2

      Kommentare

      Product Feedback - Time Off Management reloads after every action, making it very slow
      Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

      Gepostet 17. Juni 2024 · Aaron Doane

      1

      Follower

      0

      Stimmen

      1

      Kommentar

      Agent Attendance export button
      Hi Zendesk Team, the report that you are having for agent-attendance is excellent and it is showing us the needed inform...

      Gepostet 06. Juni 2024 · Francisco Hidalgo

      4

      Follower

      2

      Stimmen

      2

      Kommentare

      Repeatedly getting 500 response
      Zendesk team,    I built a job to extract data from Tymeshift to our BI infra. However, most of the time I request the f...

      Gepostet 27. Mai 2024 · Jasper

      1

      Follower

      0

      Stimmen

      1

      Kommentar