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Zendesk EAP - New Article Editor in Guide


We are excited to introduce the new article editor for Guide, currently available through our Early Access Program (EAP)...

Gepostet 17. Juli 2024 · Patrycja Walencik

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We are thrilled to announce that the new article editor for Guide is now available through our Early Access Program (EAP...

Gepostet 17. Juli 2024 · Patrycja Walencik

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There's a few issues with tables:When you write underneath a table, the text wraps next t it. The only way to get it und...

Gepostet 20. Jan. 2025 · Jen Overall

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When publishing a new article (I believe this applies to updating articles as well), there is only an option to “Preview...

Gepostet 30. Jan. 2025 · Martha Chastain

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An extra click is now required to open text formatting options (Bold / Italics) and apply. These buttons should be insta...

Gepostet 19. Nov. 2024 · Alex Finster-Rowen

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I'm breaking out an existing article into a few different sections, and each section has a header (Header 3), and they l...

Gepostet 21. Okt. 2024 · Nikki Goodson

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In attempting to create a new content block, I've found that it cannot be done if the article begins with a
tag. &...

Gepostet 27. Aug. 2024 · Bill Decker

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div Tags Removed
Abgeschlossen
The div tags used for our Note Highlights are randomly removed in some articles, but not others.

Gepostet 21. Okt. 2024 · Kaidan Cole

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Our company participated in the most recent EAP where the new guide article edit was introduced. Now, whenever someone e...

Gepostet 25. Okt. 2024 · Hetal Shah

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Are there plans to have a place in Guide Admin to access all HTML blocks - like what is available for Content Blocks?   ...

Gepostet 27. Sept. 2024 · Erin McGarry

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