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Zendesk EAP - New Article Editor in Guide


Our team has identified 10 issues with the EAP so far, all of which we've submitted here or have upvoted existing posts ...

Gepostet 14. Nov. 2024 · Roxanne Meuse

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I understand and appreciate the purpose of the HTML blocks, but the implementation of them should be optional and/or cus...

Gepostet 30. Aug. 2024 · Erin McGarry

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Some of the tables in our articles are now considered “Complex HTML” and can only be edited within the article's source ...

Gepostet 21. Okt. 2024 · Kaidan Cole

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When I copy and paste code from chatgpt into new editor, it automatically connects everything in my existing article to ...

Gepostet 31. Okt. 2024 · Amy M

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If a table was created before the EAP, the table's headings were automatically changed to a Heading 2 Format.

Gepostet 21. Okt. 2024 · Kaidan Cole

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When we add an image to an ordered or bulleted list, it automatically adds an extra space between the image and the next...

Gepostet 21. Okt. 2024 · Kaidan Cole

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We sometimes use HTML comments in the article's source code so we can leave notes about the article for the next editor....

Gepostet 21. Okt. 2024 · Kaidan Cole

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We are unable to set the scope in tables by the Column Group or Row Group.

Gepostet 21. Okt. 2024 · Kaidan Cole

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Some of the tables have been automatically centered in the article. When we try to adjust the alignment in the editor or...

Gepostet 21. Okt. 2024 · Kaidan Cole

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We've been noticing that images have had widths and heights added to the images without alerting us. This has been causi...

Gepostet 21. Okt. 2024 · Kaidan Cole

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