Larry Deckel
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Larry Deckel hat einen Kommentar hinterlassen
Let me echo the importance of being able to bulk delete articles. We have an announcements forum and this week I had to 'clean out' over 200 old announcements (to make searching more sensible). I...
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Larry Deckel hat einen Kommentar hinterlassen
Here's another request. We'd like to be able to write rules of WHEN to notify slack that a ticket needs someone attention. Ideally, we'd like to be able to 'tag' a comment in Zendesk with a Slack ...
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Larry Deckel hat einen Kommentar hinterlassen
+1 to having Slack make the ticket requester the person who creates the ticket. (rather than always the same person). Given that Slack knows who is creating the ticket from Slack - surely they ca...
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Larry Deckel hat einen Kommentar hinterlassen
We have quite a lot of articles to clean up - and would love to be able to bulk delete - or better yet — 'bulk move' articles into a private - archived category so that users don't have to search t...
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Larry Deckel hat einen Kommentar hinterlassen
A few questions: We are in the final days of previewing the help center and plan to migrate soon. I tried embedding the web widget code into the copenhagen theme, and when I went to preview it it ...
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Larry Deckel hat einen Kommentar hinterlassen
My first few attempts didn't seem to stick... (I believe I had tried Arial Black), but after a few combinations, I selected Future for Font 1 and Helvetica for Font 2 and those were retained and a...
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Larry Deckel hat einen Kommentar hinterlassen
We're planning on using the Copenhagen theme and for now don't want to create a custom theme, but just want to adjust colors and fonts using the settings available in the theme editor. However, eve...
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Larry Deckel hat einen Kommentar hinterlassen
If one can't customize this dashboard - then it would be nice for you to be able to choose a view you create yourself as the default page that opens when you log in and/or click the home button in ...
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Larry Deckel hat einen Kommentar hinterlassen
In our case, the comments in each topic really are relevant, and we'd like to see them brought together as well. In feature request forums, we not only are interested in their votes, but are inter...
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Larry Deckel hat einen Kommentar hinterlassen
Agree -- I am trying to consolidate feature requests (where multiple users essentially requested the same thing), so the comment threads are integrated - and voters only see the feature request onc...