Larry Deckel
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Larry Deckel hat einen Kommentar hinterlassen
Let me echo the importance of being able to bulk delete articles. We have an announcements forum and this week I had to 'clean out' over 200 old announcements (to make searching more sensible). I...
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Larry Deckel hat einen Kommentar hinterlassen
Here's another request. We'd like to be able to write rules of WHEN to notify slack that a ticket needs someone attention. Ideally, we'd like to be able to 'tag' a comment in Zendesk with a Slack ...
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Larry Deckel hat einen Kommentar hinterlassen
+1 to having Slack make the ticket requester the person who creates the ticket. (rather than always the same person). Given that Slack knows who is creating the ticket from Slack - surely they ca...
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Larry Deckel hat einen Kommentar hinterlassen
We have quite a lot of articles to clean up - and would love to be able to bulk delete - or better yet — 'bulk move' articles into a private - archived category so that users don't have to search t...
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Larry Deckel hat einen Kommentar hinterlassen
Not sure when this behavior started -- but I'm getting no search results now no matter what term I type into the search box. How do I get search working again? This is a critical matter for us. ...
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Larry Deckel hat einen Post erstellt
Bug: Search Results not showing up even though there are available answers
When I put in a search-term on the home page of help-center, it does suggest several relevant articles -- but if I don't want one of those choices, and instead want to see all relevant search resul...
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Larry Deckel hat einen Kommentar hinterlassen
Obviously getting smarter about relevancy is the key. What criteria are currently being used to determine what is a relevant post? This would be helpful to know.
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Larry Deckel hat einen Kommentar hinterlassen
The person who suggested this to me replied: I guess I was thinking that if I did a broad search, that having it show me the knowledge articles first would be preferred since sometimes community co...
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Larry Deckel hat einen Post erstellt
Ability to set default filter for search
This is a 'nice to have' request that one of my team mentioned: Right now, by default, when you search for something, the default search returned is ALL (searching both knowledge base and communit...
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Larry Deckel hat einen Post erstellt
List Categories in search results alphabetical order
Just installed the beta. First feedback: In the left sidebar, when you select "Knowledge Base" it offers you the option of searching "By Category" —- We have a lot of categories - and the categor...