Andreas Pfeiffer

1. Community
2. Feedback on Support
3. how to mass delete cc on a ticket via API

I wouldn't say it is perfect, but rather annoying : You cannot delete/reset the followers or the cc's, but only delete/reset cc's AND followers via the collaborator_ids. If zendesk gives for both a...

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• Andreas Pfeiffer
• Erstellt 23. Oktober 2019 17:09
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1. Community
2. Feedback on Support
3. how to mass delete cc on a ticket via API

Hi Thomas, This payload doesn't work neither. In summary:   {"ticket": {"follower_ids": []}} AND {"ticket": {"email_ccs": []}} are KO ! The only following payload works (remove all ccs and follower...

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• Andreas Pfeiffer
• Bearbeitet 21. Oktober 2019 21:33
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1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

I come back to me previous comment which was wrong and I'd like to correct it. Actually, you can authentify your http target with a token. You have to set the following: user: <your email>/token pa...

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• Andreas Pfeiffer
• Erstellt 10. Oktober 2019 07:07
• -1 Stimmen

1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Hi there, As far as I have seen, the workaround via the target HTTP doesn't  work as long as your login system wide is SSO. On top of that, creating targets emails can be a nightmare depending the ...

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• Andreas Pfeiffer
• Bearbeitet 8. Oktober 2019 11:54
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1. Support
2. ...
3. User access and security
4. Why are a user's primary and secondary email changing when they log in with SSO?

Hi Anna, I'd like to add a comment to your response, in particular when you say : "Zendesk considers all information passed-in via the SSO response to be the truth". I somehow agree, nevertheless, ...

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• Andreas Pfeiffer
• Erstellt 8. April 2019 14:19
• 1 Stimme

1. Support
2. ...
3. Email
4. How can I send email notifications to secondary emails in Support?

Hi all, While I was looking for a solution in zendesk to segregate the email as the identifier in the IDP and an email where the notifications should be sent, I came accross this thread. I take the...

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• Andreas Pfeiffer
• Erstellt 4. April 2019 16:33
• 2 Stimmen

1. Community
2. Feedback on Support
3. [Closed for comments] Add or Edit Tags on Closed tickets

Hi Nicole, The solution maybe in the  agent roles by giving or not the possibility to close tickets (like it is today for tickets deletions) while the closing at the latest automation should remain...

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• Andreas Pfeiffer
• Erstellt 14. Februar 2018 18:36
• 0 Stimmen

1. Community
2. Feedback on Support
3. [Closed for comments] Add or Edit Tags on Closed tickets

Hi William, Everything goes around the word "argue". On a court, the best is to close every dispute by a "yes" or "no" without any "but" ! Of course you can argue, the attorneys love this sport ! I...

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• Andreas Pfeiffer
• Erstellt 14. Februar 2018 15:01
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1. Community
2. Feedback on Support
3. [Closed for comments] Add or Edit Tags on Closed tickets

I would like to add a legal consideration on this feature (being able to change the close tickets). Since a closed ticket cannot be changed, it can be considered as an archive. From a legal perspec...

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• Andreas Pfeiffer
• Bearbeitet 14. Februar 2018 11:05
• 0 Stimmen