Andreas Pfeiffer
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Andreas Pfeiffer hat einen Kommentar hinterlassen
I wouldn't say it is perfect, but rather annoying : You cannot delete/reset the followers or the cc's, but only delete/reset cc's AND followers via the collaborator_ids. If zendesk gives for both a...
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Andreas Pfeiffer hat einen Kommentar hinterlassen
Hi Thomas, This payload doesn't work neither. In summary: {"ticket": {"follower_ids": []}} AND {"ticket": {"email_ccs": []}} are KO ! The only following payload works (remove all ccs and follower...
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Andreas Pfeiffer hat einen Post erstellt
how to mass delete cc on a ticket via API
BeantwortetHi there, I have a case where I need to reset the cc values with new ones. The issue is that I don't know the cc that are already set on that field and I cannot use this kind of payload described i...
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Andreas Pfeiffer hat einen Kommentar hinterlassen
I come back to me previous comment which was wrong and I'd like to correct it. Actually, you can authentify your http target with a token. You have to set the following: user: <your email>/token pa...
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Andreas Pfeiffer hat einen Kommentar hinterlassen
Hi there, As far as I have seen, the workaround via the target HTTP doesn't work as long as your login system wide is SSO. On top of that, creating targets emails can be a nightmare depending the ...
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Andreas Pfeiffer hat einen Kommentar hinterlassen
Hi Anna, I'd like to add a comment to your response, in particular when you say : "Zendesk considers all information passed-in via the SSO response to be the truth". I somehow agree, nevertheless, ...
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Andreas Pfeiffer hat einen Kommentar hinterlassen
Hi all, While I was looking for a solution in zendesk to segregate the email as the identifier in the IDP and an email where the notifications should be sent, I came accross this thread. I take the...
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Andreas Pfeiffer hat einen Kommentar hinterlassen
Hi Nicole, The solution maybe in the agent roles by giving or not the possibility to close tickets (like it is today for tickets deletions) while the closing at the latest automation should remain...
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Andreas Pfeiffer hat einen Kommentar hinterlassen
Hi William, Everything goes around the word "argue". On a court, the best is to close every dispute by a "yes" or "no" without any "but" ! Of course you can argue, the attorneys love this sport ! I...
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Andreas Pfeiffer hat einen Kommentar hinterlassen
I would like to add a legal consideration on this feature (being able to change the close tickets). Since a closed ticket cannot be changed, it can be considered as an archive. From a legal perspec...