John Meyers

1. Community
2. Support Q&A
3. How can an end user add an internal note to a ticket?

Thanks Greg.  Added mine to your ticket there.

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• John Meyers
• Erstellt 6. November 2018 18:04
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1. Community
2. Feedback on Support
3. Communicating with users about internal comments vs. public comments from email replies

Adding my post from the other thread as well: While internal notes from alternate email addresses seems like a step in the right direction for security, we have some fairly big problems with these ...

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• John Meyers
• Erstellt 6. November 2018 18:04
• 0 Stimmen

1. Community
2. Support Q&A
3. How can an end user add an internal note to a ticket?

Just chiming back in that this continues to be a big headache for us.  We hope you're able to address this soon!

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• John Meyers
• Erstellt 29. Oktober 2018 19:51
• 0 Stimmen

1. Community
2. Support Q&A
3. How can an end user add an internal note to a ticket?

While this seems like a step in the right direction for security, we have some fairly big problems with these automatic internal notes.  Many of our customers send us tickets from different email a...

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• John Meyers
• Erstellt 21. Mai 2018 22:20
• 1 Stimme

1. Community
2. Insights Q&A
3. Average First Reply Time for After Hours

Any thoughts on how this might be done?  Ideally, I'd like to see an AFRT for after hours on business days, an AFRT for after hours on non-business days (which would include weekends, weeknights, a...

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• John Meyers
• Erstellt 17. Mai 2018 17:57
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1. Community
2. Insights Q&A
3. Average First Reply Time for After Hours

Thanks Jessie.  Hi Fernando, I'd like to see a combined AFRT for all tickets received after hours that I could then filter by week, month, etc.

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• John Meyers
• Erstellt 30. April 2018 15:37
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

I'll second Nicole's suggestion to be able to manually hide/disable the voting on any given article.  I'd actually love to take this a step further and add this option at the Help Center level (app...

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• John Meyers
• Erstellt 19. April 2018 15:54
• 0 Stimmen

1. Community
2. Feedback on Guide
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Hi Nicole,   I know for us (and I'm guessing for most everyone else here), it's not helpful to have users simply upvote or downvote an article.  That gives us no actionable information.  What was t...

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• John Meyers
• Erstellt 18. April 2018 16:31
• 3 Stimmen

1. Community
2. Feedback on Guide
3. Help Center - improve 'was this article helpful' and allow user to leave reasons

Are there any updates on adding a comment option for article votes?

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• John Meyers
• Erstellt 22. März 2018 17:16
• 1 Stimme