Andrea Saez

1. Community
2. User Tips & Tricks
3. Changing field order in HC

Hi Daniela, Try using searchbox-suggestions or suggestion-list as that's the div class for suggestions. Otherwise you could go based on the label "Suggest articles"

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• Andrea Saez
• Erstellt 13. Februar 2018 09:48
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Changing field order in HC

You would have to use IF statements for each language, then set the conditions that way based on each text string for the corresponding language

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• Andrea Saez
• Erstellt 20. Januar 2018 08:09
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1. Community
2. Support Q&A
3. How is the 'Related Articles' list populated?

The related articles list is based on tags and keywords. If you want similar articles to pop up, make sure you're tagging them properly. If no tags are added, it looks for keyword similarity I beli...

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• Andrea Saez
• Erstellt 27. Dezember 2017 06:24
• 1 Stimme

1. Community
2. Guide Q&A
3. Setting up a cookie pop-up (EU Policy)

EU cookie policy is only required if you are saving or collecting private information. This should only happen in your case if the user is logged in to your site. I think you might be confusing thi...

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• Andrea Saez
• Erstellt 22. Dezember 2017 08:39
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. How to hide Help Center Community topics by language (Gather)

switch(currentLanguage) {case 'Français':   This is how the language would be filtered out. This works solely on language, not on role. That would be another hack I'm afraid!

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• Andrea Saez
• Erstellt 27. November 2017 10:13
• 0 Stimmen

1. Cross Product
2. ...
3. Setting up single sign-on
4. Enabling JWT (JSON Web Token) single sign-on

Hey Nate, Are you trying to use your WP login as your Zendesk login through SSO? Or are you trying to use another service that WP supports SSO for to login? (like LDAP, SAML, Google?)  If it's the ...

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• Andrea Saez
• Erstellt 26. September 2017 17:49
• 0 Stimmen

1. Support
2. ...
3. Reporting
4. Building custom reports in Insights (Professional and Enterprise)

@Annette what makes you think the embed code won't work? An embed code is an embed code regardless, unless the wiki you use doesn't support iframes it shouldn't be a problem. 

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• Andrea Saez
• Erstellt 16. September 2017 06:52
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1. Community
2. User Tips & Tricks
3. Changing field order in HC

Hey all,  Keep in mind this article is now 2 years old and Zendesk has made several updates to the Help Center. This means it's likely the CSS element names have changed. To figure out the changes,...

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• Andrea Saez
• Erstellt 17. Juli 2017 08:07
• 0 Stimmen

1. Community
2. User Tips & Tricks
3. Change text for "My Activities" in HC

Hi Raquel, I think that Zendesk has changed how they identify languages, so you may have to use 'fr' or 'en-us' instead of writing it out as 'Français'.  Hope that helps!

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• Andrea Saez
• Erstellt 6. Juni 2017 08:25
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1. Community
2. Advice from Zendesk
3. Community discussion: How do you assign tickets?

I do it via an automation, but then again we're only three so it's a bit easier. All support goes to me, all marketing goes to one agent, and all sales goes to another. We have categories so our cl...

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• Andrea Saez
• Erstellt 26. April 2017 07:17
• 1 Stimme