Barry Schwartz
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Barry Schwartz hat einen Kommentar hinterlassen
Hi Jessie! Yes, it's one disgruntled individual. We use SSO and the customer must have an account with our company to even create a ticket in Zendesk. We suspend the customer in Zendesk. Then they ...
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Barry Schwartz hat einen Kommentar hinterlassen
We have an issue that if we suspend an end user, they just create a new account and continue to spam us with threatening tickets. They must be using VPN because blocking their IP address does nothi...
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Barry Schwartz hat einen Kommentar hinterlassen
Correction: we can NOT see beyond the last 1000 banned.
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Barry Schwartz hat einen Post erstellt
Only being able to view 1,000 bans
BeantwortetBanned Visitors list will only display the first 1000 users banned. Recently it was discovered after numerous ticket conversations with Zendesk that our company IP was banned at some point. Because...
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Barry Schwartz hat einen Kommentar hinterlassen
Ditto to the above. We would find this beneficial as well to support our players.
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Barry Schwartz hat einen Kommentar hinterlassen
Are there future plans to have the search feature look through all brands and not just the brand associated with the ticket? Sometimes a solution in an article on another brand might apply to the o...
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Barry Schwartz hat einen Kommentar hinterlassen
We have multiple brands that often have the same article, but may have a product name in it. Would be nice to be able to create the article once and select the different brands it should be posted...
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Barry Schwartz hat einen Kommentar hinterlassen
We have multiple brands that often have the same article, but may have a product name in it. Would be nice to be able to create the article once and select the different brands it should be posted ...