Ramin Shokrizadeh
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Neueste Aktivität von Ramin Shokrizadeh-
Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Gabriel, There are no plans to add tags to the transcript export. You can use the REST APIs to export the transcript and additional chat information, including tags. https://developer.zendesk.co...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Maria, Are many of your employees abusing the rating feature? Perhaps changing your coaching and training of agents can help prevent this from going on. It isn't a common problem with our larger...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Tymeshift, a 3rd party app and service, launched their Chat app recently: https://www.zendesk.com/apps/chat/-tymeshift-for-zendesk-chat/?source=app_directory If you need a timer while chatting, thi...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Gabriel, Can you elaborate on your request please? As an admin of the account, you can edit chats and add tags afterwards. -Ramin
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Mike, There is an API to clear the department before a chat has started: https://api.zopim.com/files/meshim/widget/controllers/liveChatAPI/Departments-js.html#$zopim.livechat.departments.clearVi...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Israel, That is the case for mobile app and platform (bot) logins, since they do not support operating hours. The schedules are enforced at the front end by requiring the agent to change their s...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
The reason why we don't auto-scroll when a new message comes in is related to conversation history. When we did customer testing and interviews, it was a clear point of frustration for the chat log...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Kavita, There is an existing thread for this request here: https://support.zendesk.com/hc/en-us/community/posts/360029393074 The only workaround is to use Dropbox/Drive links in the shortcut to ...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Correct, it isn't something we are working on addressing at this point in time. The only workaround is to use the real time APIs to display the average wait time/max wait time outside of the widge...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
I just saw your open ticket with our support team. Your request to show actual waiting time instead of queue position is a feature request and is not possible today. From our experience, most wait ...