Ramin Shokrizadeh

1. Community
2. Chat Q&A
3. User close chat between agent reply

Hi Muay TZendesk, I see you have an open ticket with our customer support team for this issue you are experiencing and they will help you with it shortly. Thanks, Ramin

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• Ramin Shokrizadeh
• Erstellt 28. Juli 2021 09:57
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Let me search for chat id Strings in the search box

Hi CJ, Thanks for your comment. Although we have no immediate plans to offer searching for chats in the History tab based on the chat id, I have a workaround that may help you out. If you go to htt...

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• Ramin Shokrizadeh
• Erstellt 29. Juni 2021 21:59
• -1 Stimmen

1. Community
2. Feedback on Chat
3. Close/End Chat button

There is no larger buttons or customisable buttons in the Messaging widget, but the concept of ending a chat that is tied to the session goes away once you talk about Messaging. Feel free to test i...

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• Ramin Shokrizadeh
• Erstellt 11. Dezember 2020 04:08
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Close/End Chat button

Şahlan Şahin some of these changes are associated with the recent Zendesk Messaging release: https://support.zendesk.com/hc/en-us/articles/360057455393-Introducing-Zendesk-Messaging 

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• Ramin Shokrizadeh
• Erstellt 11. Dezember 2020 02:52
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Log of deleted chats

David Pitt there is no setting to auto-delete chats, you will need to use the REST APIs to write your own script to delete the chats. Here is a link to the API docs: https://developer.zendesk.com/r...

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• Ramin Shokrizadeh
• Erstellt 16. November 2020 15:39
• 0 Stimmen

1. Community
2. Chat Q&A
3. Zendesk chat dashboard login denied

Hi Teddy, I had a look at your ticket and it is still waiting for an available French speaking advocate to pick it up. I have left a note on the ticket and have tried to escalate internally, so you...

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• Ramin Shokrizadeh
• Erstellt 19. Oktober 2020 09:32
• 0 Stimmen

1. Community
2. Feedback on Chat
3. FEATURE REQUEST : ability to turn on/off Queue Position

Hi Chad, Thanks for your detailed and elaborate comment on the matter. In terms of why it isn't available today, it ultimately comes down to competing priorities and more highly requested features ...

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• Ramin Shokrizadeh
• Erstellt 9. Oktober 2020 07:46
• 0 Stimmen

1. Community
2. Chat Q&A
3. Zendesk Chat - No audible notification for new chat & Can't send files

Hi Andrew, HAR file is a file format that records some diagnostic information while performing something in the browser and can help the developers with pinpointing a problem. Here is a help center...

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• Ramin Shokrizadeh
• Erstellt 5. Oktober 2020 15:21
• 0 Stimmen

1. Community
2. Chat Q&A
3. Zendesk Chat - No audible notification for new chat & Can't send files

Hi Andrew, Sorry to hear that you have been experiencing this issue. It is a first time that we have heard this is a problem so we may need more information to troubleshoot further. Can you please ...

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• Ramin Shokrizadeh
• Erstellt 3. Oktober 2020 08:38
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Feature Request: Adjust Chat Timeout Period

There are no plans to change this behaviour with the Chat product but we are working on supporting native messaging as a channel at Zendesk and will have more to share near the tail end of the year...

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• Ramin Shokrizadeh
• Erstellt 28. August 2020 17:07
• 0 Stimmen