Ramin Shokrizadeh
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Neueste Aktivität von Ramin Shokrizadeh-
Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Donato, There are no changes in terms of supporting hyperlink text inside the widget forms. In terms of reducing the length of the URL, you can use a URL shortener which is what some customers h...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
There are some existing HC articles on how to handle multiple websites or brands in Chat: https://support.zendesk.com/hc/en-us/articles/360022192134-How-can-I-use-Zendesk-Chat-on-multiple-websites-...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Rinku, Thanks for sharing your feedback. We don't have any immediate plans to offer a delete attachment API. If that changes, we will keep you updated here. If you want to remove support for att...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi William, Currently, there is no setting to change the to/bcc logic and we have no immediate plans to change this. The offline message notifications is mostly beneficial for smaller teams/busines...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Emylee, If you disable the checkbox, the phone number field goes away. If you are not seeing this in your account, please contact support@zendesk.com With the settings and using the Javascript ...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Dawn, Currently, we have no plans to offer this functionality. If this is important for your business, you may want to use a tool like Slack or Microsoft Teams. -Ramin
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Answered in your other post: https://support.zendesk.com/hc/en-us/community/posts/360029391394/comments/360008780614
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi there ali, Currently, the Web Widget does not support custom heights or sizes and we do not officially support the ionic platform. If you put the widget in an iframe and set the size, it should ...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi there Emylee, You can use the javascript APIs to hide the department dropdown and you can disable phone number requirement from the Chat dashboard. If you are using the Chat standalone widget: h...
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Ramin Shokrizadeh hat einen Kommentar hinterlassen
Hi Lauren, Unfortunately, there is no active work right now to support rich text formatting in Chat to support hyperlinked text as other projects are viewed as a higher priority. If anything chang...