Ramin Shokrizadeh

1. Community
2. Feedback on Chat
3. Log of deleted chats

David Pitt there is no setting to auto-delete chats, you will need to use the REST APIs to write your own script to delete the chats. Here is a link to the API docs: https://developer.zendesk.com/r...

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• Ramin Shokrizadeh
• Erstellt 16. November 2020 15:39
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1. Community
2. Chat Q&A
3. Zendesk chat dashboard login denied

Hi Teddy, I had a look at your ticket and it is still waiting for an available French speaking advocate to pick it up. I have left a note on the ticket and have tried to escalate internally, so you...

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• Ramin Shokrizadeh
• Erstellt 19. Oktober 2020 09:32
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1. Community
2. Feedback on Chat
3. FEATURE REQUEST : ability to turn on/off Queue Position

Hi Chad, Thanks for your detailed and elaborate comment on the matter. In terms of why it isn't available today, it ultimately comes down to competing priorities and more highly requested features ...

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• Ramin Shokrizadeh
• Erstellt 9. Oktober 2020 07:46
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1. Community
2. Chat Q&A
3. Zendesk Chat - No audible notification for new chat & Can't send files

Hi Andrew, HAR file is a file format that records some diagnostic information while performing something in the browser and can help the developers with pinpointing a problem. Here is a help center...

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• Ramin Shokrizadeh
• Erstellt 5. Oktober 2020 15:21
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1. Community
2. Chat Q&A
3. Zendesk Chat - No audible notification for new chat & Can't send files

Hi Andrew, Sorry to hear that you have been experiencing this issue. It is a first time that we have heard this is a problem so we may need more information to troubleshoot further. Can you please ...

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• Ramin Shokrizadeh
• Erstellt 3. Oktober 2020 08:38
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1. Community
2. Feedback on Chat
3. Feature Request: Adjust Chat Timeout Period

There are no plans to change this behaviour with the Chat product but we are working on supporting native messaging as a channel at Zendesk and will have more to share near the tail end of the year...

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• Ramin Shokrizadeh
• Erstellt 28. August 2020 17:07
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1. Community
2. Feedback on Chat
3. Remove seconds from the Incoming chats waiting time.

No problem. We looked at doing that, but in certain language translations it gets truncated in the column and would be even harder for the agent to read the information. That is why we settled on 1...

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• Ramin Shokrizadeh
• Erstellt 20. August 2020 07:05
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Remove seconds from the Incoming chats waiting time.

Ok, thanks for sharing your perspective. This is the first report of a customer disliking the change made, we will continue to monitor the feedback and if there is a strong case to add a setting we...

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• Ramin Shokrizadeh
• Erstellt 20. August 2020 06:58
• 0 Stimmen

1. Community
2. Feedback on Chat
3. Remove seconds from the Incoming chats waiting time.

Hi Maria, Thanks for sharing your feedback on the recent change. We have been getting requests from customers over the years to support seconds so we added logic where it goes 0 sec, 15 sec, 30 sec...

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• Ramin Shokrizadeh
• Erstellt 20. August 2020 06:37
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1. Community
2. Feedback on Chat
3. A message to tell a customer of a service hours for a Chat without ability for customer to leave a message.

Ok, sorry that you feel this way but I was just trying to understand what you have tried already. This conversation has moved to being unnecessarily hostile and against the community code of conduc...

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• Ramin Shokrizadeh
• Erstellt 20. August 2020 05:51
• 0 Stimmen