Kristin Woodard

1. Community
2. Feedback on Guide
3. Add Submit A Request for Agents

Rebecca, With the new "Guide Manager" permissions in the agent profile toggled on, you can now allow your agents to view the forms in the guide using the url switch "preview_as_role=end_user" witho...

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• Kristin Woodard
• Erstellt 13. Oktober 2017 20:45
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1. Community
2. Feedback on Guide
3. Add Submit A Request for Agents

Daniel has a great point! For those that do not use conditional fields in their forms, the web widget is a completely viable option! Unfortunately, we use conditional fields heavily in order to mak...

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• Kristin Woodard
• Erstellt 13. Juni 2017 14:51
• 1 Stimme

1. Community
2. Feedback on Guide
3. Add Submit A Request for Agents

Tyler, Try adding the following to the top of your "New Request Page" in your portal. It's not pretty (a dialog will pop up asking if you really wanted to be re-directed) but at least it stops the ...

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• Kristin Woodard
• Erstellt 7. Juni 2017 15:23
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1. Community
2. Feedback on Support
3. Add end-user as CC via Trigger or Automation

Hi folks, I am following this thread since when I first began setting up my instance, I felt this would be a beneficial feature. While it would still be "handy" I have gone an alternate route for t...

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• Kristin Woodard
• Erstellt 19. Mai 2017 14:01
• 0 Stimmen

1. Community
2. Support Q&A
3. Online Appointment Scheduling

I am looking for this too! I have tested "setmore", which would have been perfect - except it does not create tickets (even though it has a Zendesk add in). Use Case: Internal IT group, with teams ...

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• Kristin Woodard
• Erstellt 3. Mai 2017 13:32
• 1 Stimme

1. Community
2. Feedback on Support
3. Conditional Fields app improvement

Wow! Mindaugas hit the nail on the head with this one! I agree with all of the above, with the exception that I would prefer to be able to copy the end user conditions to the agent conditions (just...

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• Kristin Woodard
• Bearbeitet 27. März 2017 14:34
• 0 Stimmen

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing Help Center search results (Guide Professional and Enterprise)

Hello All! Do we have any ETA on when the Dev/Bugfix issues with the tabular data on the report dashboard not displaying?

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• Kristin Woodard
• Erstellt 26. Januar 2017 19:26
• 1 Stimme

1. Community
2. Feedback on Guide
3. Add Submit A Request for Agents

We have utilized the "Preview as role = end user" URL switch, however, it requires the agent to have admin status on our Zendesk Instance. This switch is actually referring to the preview state an ...

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• Kristin Woodard
• Erstellt 27. Dezember 2016 20:23
• 2 Stimmen

1. Community
2. Support Q&A
3. Hiding attachment/system fields on ticket form

Chris,  You can use /n (New Line) in your string. Please see the "try it" at W3 Schools (my favorite resource) http://www.w3schools.com/js/js_strings.asp the section on "escape characters" should h...

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• Kristin Woodard
• Bearbeitet 20. Oktober 2016 12:58
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1. Community
2. Support Q&A
3. Hiding attachment/system fields on ticket form

@ Christopher - the document submit is already part of the process coded by the Zendesk Platform, you are basically just "hijacking it" and performing an action when the process kicks off, just as ...

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• Kristin Woodard
• Erstellt 30. September 2016 13:52
• 0 Stimmen