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Pedro dos Santos

  • Gesamtaktivitäten 12
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Neueste Aktivität von Pedro dos Santos
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    Pedro dos Santos hat einen Kommentar hinterlassen

    Hey!A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, day in and day out.

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    Pedro dos Santos hat einen Kommentar hinterlassen

    Hey! I'd love this too, good to hear that something's planned that might help. :) A good dark mode is key and a life, nay, a sight-saver for all us that spend countless hours looking at Zendesk, da...

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    Pedro dos Santos hat einen Kommentar hinterlassen

    Hi Nicole, It's a daily occurrence for us at ActiveCampaign, I don't have specifics on the amount of merges that occur per day, but easily over 30+ times per day. There's pretty much no scenario fo...

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    Pedro dos Santos hat einen Kommentar hinterlassen

    Prakruti, Thanks! And and chance to have this happen (chat being sent to Agent C) only when a chat is queued after an X amount of time?

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    Pedro dos Santos hat einen Post erstellt

    Better formatting in Zopim-to-Zendesk chat transcripts

    Beantwortet

    Hi, We came from LiveChat and this is how the transcripts they sent into Zendesk looked liked: http://screen.ac/1Z2Y0C1m0E1Y Much much more easier on the eye, easy to read and follow. Comparing to ...

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    Pedro dos Santos hat einen Post erstellt

    Smarter auto chat assignment for backup agents

    Beantwortet

    Let's say you want to have two agents online, and a third backup agent. Those two agents handle two concurrent chats. It would be cool if we could have the third backup agent only get chats sent hi...

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    Pedro dos Santos hat einen Post erstellt

    "Requester can see this comment" default setting

    Hi, For us, when merging tickets, the vast majority of use cases do not require the requester to have the ability to see the comment/reply letting them know the ticket was merged. It would be a hug...