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NTUC Membership

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Neueste Aktivität von NTUC Membership
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    NTUC Membership hat einen Kommentar hinterlassen

    Hi Ramin, It is for our colleagues & management who has no Zendesk chat access. Thanks. Major

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    NTUC Membership hat einen Post erstellt

    Tagging within the same Chat Window after Visitor Left

    Abgeschlossen

    Hi Zopim/Zendesk, Understood that once the visitor left the chat, tagging will not be possible within the same chat window. The only way to tag is by Admin in History section. Sometimes agents requ...

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    NTUC Membership hat einen Kommentar hinterlassen

    Hi Ramin, Not really into personal feel but with agent's name in the subject line, it helps us identify the owner of the chat transcripts effortlessly rather than opening up & sorting each email on...

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    NTUC Membership hat einen Post erstellt

    Chat Transcript Subject Title with Agent's Name

    Beantwortet

    Hi Zopim/Zendesk!   Currently the chat transcript subject title goes something like this: ‘Your chat transcript with xxx  (29 Jul 2016, 09:15 AM GMT)’.   It would be helpful if we’re able to includ...

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    NTUC Membership hat einen Kommentar hinterlassen

    Hi Ramin! Thanks for hearing out! Yes, we are currently doing satisfaction surveys for our email and inbound call channels. The questions basically ask customer if they are satisfied with the servi...

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    NTUC Membership hat einen Post erstellt

    Cuztomized Chat Rating Request

    Beantwortet

    Hi Zopim! The current chat rating request is great & simple to use. It will be even better if we were able to craft our own message. This will give us the flexibility to gather other feedback apart...

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    NTUC Membership hat einen Post erstellt

    Inaccuracy of Chat Duration

    Understood that the chat session ends only when visitor leaves the chat, not the agent. But when the visitor sends another message sometime later after agent has left, the chat resumed. The Chat D...