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Christopher McLoughlin

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Neueste Aktivität von Christopher McLoughlin
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    Christopher McLoughlin hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Email
    4. Changing your email template content fonts

    Hi John! I believe I have a solution for you on this that would avoid needing to use liquid to modify the placeholder. If you were to go to Admin > Channels > Email and scroll down to just above th...

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    Christopher McLoughlin hat einen Kommentar hinterlassen

    1. Community
    2. Support Q&A
    3. Salesforce Integration - Create ticket with workflow/Process Builder

    Hello Snaebjorn, The Zendesk Salesforce Integration does not have the functionality to allow for an automated process to submit the ticket to Zendesk. Currently the integration uses a web form that...

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    Christopher McLoughlin hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Tickets
    4. Setting up multiple brands

    Hi Mark, The Magento app installs in the "parent.zendesk.com" and can be used by all brands. This link goes through how you can get the integration going. If you are looking to setup multiple Magen...

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    Christopher McLoughlin hat einen Kommentar hinterlassen

    1. Community
    2. Support Q&A
    3. Agent Signatures

    Hi Leigh, Thanks for the reply and the screenshots. For the first roadblock you are running into, that is my fault. I should have taken a look at your Zendesk more closely as Starter plans cannot e...

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    Christopher McLoughlin hat einen Kommentar hinterlassen

    1. Community
    2. Support Q&A
    3. Agent Signatures

    Hi Leigh, I have some answers for you and hopefully they help you out with creating your Agent Signature. 1. Further down the Agent Signature article there is a comment left by one of my colleagues...

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    Christopher McLoughlin hat einen Kommentar hinterlassen

    1. Guide
    2. ...
    3. End-user guide for Help Center
    4. Help Center guide for end users

    Hi Xavier, The built in functionality of the Help Center does not allow for any more fields outside of the 4 you mentioned to be edited by the end-user. This includes custom fields and the two fie...

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    Christopher McLoughlin hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Channels
    4. Using Web Widget to embed customer service in your website

    Hi Marius, We will be more than happy to provide guidance with the Web Widget, but unfortunately, we are unable to determine what you are trying to do. Would you be able to elaborate more on what ...

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    Christopher McLoughlin hat einen Kommentar hinterlassen

    1. Community
    2. User Tips & Tricks
    3. Workaround: Adding a name field to your Help Center ticket form

    Hi Chris, Disabling SSL should not cause any issues with your credentials in Zendesk. I did take a glance at your current target and see that you do have some successful sends now. Are you still ha...

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    Christopher McLoughlin hat einen Kommentar hinterlassen

    1. Support
    2. ...
    3. Workflows
    4. Workflow recipe: Notifying External Email Addresses

    Hi Sean, I've taken a look at your concern about the URL in your text messages. I've decided to take a deeper look into your specific issue and created a ticket. I will be sending you the informat...