Jacob J Christensen
I was the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge centre for store-to-HQ communication (via Web widget & HC).
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Andres, I think that is just the input expecting pure JSON and when it sees the liquid markup it throws this error. Like you said it still saves and works, and I don't think there is anything t...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Andres Rincon Yes, that should be doable. I did a quick test of one way to do that, see example below. If you followed the guide I wrote here about pushing a message to Slack here, you could ...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Jesse, I'm glad you're finding the article useful. It has been a while since I set this up and I'm not currently relying upon it for work. I'm sure there is a way to achieve the advanced DM setu...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Aleksey, The field labels should be editable from the Ticket Fields menu. Hope that helps.
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Tatiana, For real-time reporting I've used Geckoboard in the past and been quite happy with that. I do see that there is an Early Access Program available for a similar feature you may want to ...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi there Andreas, You'll find the Zendesk Placeholder Reference here:https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-Support-placeholders-reference Unfortunately, I haven't done exa...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Daniel, This is possible if you drag and drop the image instead of using the button, and then apply the hyperlink to the image. I hope this helps!
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi James, The feedback & CSAT survey is meant to be sent following the solving of the ticket,You may be running into an issue where the ticket is still in the Open status when the requester is bein...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Ginger, For Triggers, I believe the only condition available is Within Business Hours (yes/no). For Automations, you have a number of different events to pick from, I've included an example belo...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Sean, I'm not to sharp with the embed script these days, but came by a proposed solution to a similar use case from Gab here. I hope that helps you out, feel free to come back and share your sol...