Jacob J Christensen
Currently Senior Platform & Automation Consultant at Jabra. I have worked as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
-
Gesamtaktivitäten2211
-
Letzte Aktivität
-
Mitglied seit
-
Folge ich9 Benutzer
-
Gefolgt von15 Benutzer
-
Stimmen1081
-
Abonnements651
Aktivitätsübersicht
Neueste Aktivität von Jacob J Christensen-
Jacob J Christensen hat einen Kommentar hinterlassen
Ilaria You should be able to see that from the side-bar app that is shown on these tickets.
-
Jacob J Christensen hat einen Kommentar hinterlassen
Is there any warning before submitting a text that breaches the character limit?
-
Jacob J Christensen hat einen Kommentar hinterlassen
Hi Liam Roy This tip is a little dated and may not fully reflect current features in Zendesk chat. Today, with Agent Workspace, the chat product (formerly Zopim) is much better integrated into the ...
-
Jacob J Christensen hat einen Kommentar hinterlassen
Hi Maarten, I believe this is a common use case, I haven't done it myself, but this article should take you through the required steps:https://support.zendesk.com/hc/en-us/articles/204579603-How-ca...
-
Jacob J Christensen hat einen Kommentar hinterlassen
Hi Mike! I hope I'm understanding you correctly, let me know if I'm off the mark 😉 A little over a year ago there was an update to suppress certain placeholders from adding content to emails at tic...
-
Jacob J Christensen hat einen Kommentar hinterlassen
Hi Ali, Sorry for the late reply here! I'm not sure it is doable, last I checked something like that I believe there was a limitation on Slack's end sending DMs, but I could be misremembering. Unfo...
-
Jacob J Christensen hat einen Kommentar hinterlassen
Hi Ali Madlool, That sounds interesting, could you maybe elaborate a bit on what you have in mind? Are your end users/requesters part of your slack workspace?
-
Jacob J Christensen hat einen Kommentar hinterlassen
Hi Tracy, Welcome to the community! 👋 I assume when you say original group, that you mean the group it is already assigned to? You should be able to achieve this using a trigger with the following ...
-
Jacob J Christensen hat einen Kommentar hinterlassen
Thanks, Eugene Orman!I've added a note and linked to your comment in the post.
-
Jacob J Christensen hat einen Kommentar hinterlassen
Hi Moises Ortiz You should be able to do that using a Top/Bottom filter.