Jacob J Christensen - Cloudhuset A/S
I work as a Solution Consultant at Cloudhuset A/S, helping clients create the best possible customer experience with Zendesk. Previously I have worked as the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge center for store-to-HQ communication (via Web widget & HC).
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Jacob J Christensen - Cloudhuset A/S hat einen Kommentar hinterlassen
Good points Dan, I agree completely 👍 +1
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Jacob J Christensen - Cloudhuset A/S hat einen Kommentar hinterlassen
Thank you all. Bill Cicchetti The agent downgraded to end-user action only affects queries and metrics that include a filter for those roles. While it is possible to have such filters applied on ti...
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Jacob J Christensen - Cloudhuset A/S hat einen Kommentar hinterlassen
Hi Carl, I wrote up a post for a workaround on this issue, you may find helpful.
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Jacob J Christensen - Cloudhuset A/S hat einen Post erstellt
How to report on agent updates in Explore (when Agents have been downgraded to End users)?
The issue The standard recommended approach when an agent leaves your Zendesk, is to downgrade them to the End-user role and suspend that user. This has an impact on historical data in Explore, ho...
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Jacob J Christensen - Cloudhuset A/S hat einen Kommentar hinterlassen
Hi, Can you please confirm if chat rating should be working in Agent Workspace?I can rate from the end user side and see the note in conversation (both sides), but the ticket is not picking up the ...
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Jacob J Christensen - Cloudhuset A/S hat einen Kommentar hinterlassen
Is it now, or will it eventually, be possible to report on Chat Goal Attributions (aka Conversion Tracking)?
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Jacob J Christensen - Cloudhuset A/S hat einen Kommentar hinterlassen
Hi Haki, This article and its comments discuss some options you may find helpful. https://support.zendesk.com/hc/en-us/articles/115004767867-Can-I-send-out-mass-emails-campaigns-to-customers-from...
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Jacob J Christensen - Cloudhuset A/S hat einen Kommentar hinterlassen
Hi Muzammil, If the posts you're getting reactions and comments for are more than a week old, those comments won't be pulled into Zendesk. Have you tried commenting on a post that is less than a we...
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Jacob J Christensen - Cloudhuset A/S hat einen Kommentar hinterlassen
Hi Simon, You can see all available placeholders in the Placeholder reference article here. Looks like {{ticket.ticket_form}} is what you're looking for. I hope this helps.
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Jacob J Christensen - Cloudhuset A/S hat einen Kommentar hinterlassen
I believe that the variables 2-5 only apply when a visitor goes to the root of the help center for the first time E.g.https://support.zendesk.com/hc/ Once they land on a locale E.g. https://support...