Jacob J Christensen

1. Community
2. Support - Troubleshooting and Q&A
3. Trigger not working

Hi Tom, Assuming that your text string is present as a comment upon ticket creation that should work. What kind of action is it supposed to perform on the ticket? Have you checked the events for th...

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• Jacob J Christensen
• Erstellt 19. August 2019 19:18
• 0 Stimmen

1. Community
2. Support - Troubleshooting and Q&A
3. Non-Admin profile is not able see tickets from instagram

Hi Adnan, It could be the case that the role of your agents only permit them to see tickets in the groups they are members of (All within this agent's group(s): If this is the case try to assign t...

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• Jacob J Christensen
• Erstellt 19. August 2019 19:02
• 0 Stimmen

1. Community
2. Support - Troubleshooting and Q&A
3. Including a brand image (jpeg or png) in an Agent Signature

It could be from any url, but I'd recommend you upload it to your theme assets. Guide admin > Customize design > View theme > Edit code > Add asset.   You can use the url as per Sebastians instru...

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• Jacob J Christensen
• Erstellt 10. August 2019 18:03
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. About the standard theme and custom themes in Help Center

Hi Bonne, I'm not familiar with that particular custom theme, but did a quick search and it seems there is an open issue about this on their github - maybe you opened it? They are suggesting you ch...

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• Jacob J Christensen
• Erstellt 10. August 2019 17:51
• 0 Stimmen

1. Community
2. Support - Troubleshooting and Q&A
3. Including a brand image (jpeg or png) in an Agent Signature

Absolutely! However, not all email clients will display a moving gif (if that's what you're thinking), so be sure to see what it looks like in something like MS Outlook.

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• Jacob J Christensen
• Erstellt 10. August 2019 17:32
• 0 Stimmen

1. Community
2. Support - Troubleshooting and Q&A
3. Getting tickets of an old group displayed again

Hi Yasin, I'm afraid there's no quick fix for your issue as I see it. As you say, once a ticket is closed it can no longer be edited and the deletion of a group is irreversible, so there's not much...

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• Jacob J Christensen
• Erstellt 8. August 2019 12:49
• 1 Stimme

1. Support
2. ...
3. Reporting
4. Building custom metrics for the Events model in Insights (Professional and Enterprise)

Great! Glad I could help.

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• Jacob J Christensen
• Erstellt 1. August 2019 17:32
• 0 Stimmen

1. Support
2. ...
3. Reporting
4. Building custom metrics for the Events model in Insights (Professional and Enterprise)

Hi Henrique, I just want to make sure that you are navigating through all 3 steps I mentioned above: Attribute values [Text field] New Value [Group] Spanish Level 2 Step 1 and 2: Step 3. Could ...

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• Jacob J Christensen
• Bearbeitet 31. Juli 2019 09:26
• 0 Stimmen

1. Support
2. ...
3. Reporting
4. Building custom metrics for the Events model in Insights (Professional and Enterprise)

Hi Henrique, From your screenshot it seems like you've picked the wrong attribute values (the orange bits) and that's why you're seeing this error. If you highlight the Spanish Level 2 part and go ...

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• Jacob J Christensen
• Erstellt 30. Juli 2019 17:58
• 0 Stimmen

1. Community
2. Support - Business Rules - Triggers, Macros, & Automations
3. Create scheduled automation

Good and important point right there 👆 about the difference between counting Calendar and Business Hours.

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• Jacob J Christensen
• Erstellt 25. Juni 2019 07:05
• 0 Stimmen