Jacob J Christensen
I was the administrator of the Zendesk account at TOP-TOY, a major toy retail company in the Nordics. We used Zendesk (and Zopim) primarily for Customer Service, but also as an internal knowledge centre for store-to-HQ communication (via Web widget & HC).
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Daniel, This is possible if you drag and drop the image instead of using the button, and then apply the hyperlink to the image. I hope this helps!
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi James, The feedback & CSAT survey is meant to be sent following the solving of the ticket,You may be running into an issue where the ticket is still in the Open status when the requester is bein...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Ginger, For Triggers, I believe the only condition available is Within Business Hours (yes/no). For Automations, you have a number of different events to pick from, I've included an example belo...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Sean, I'm not to sharp with the embed script these days, but came by a proposed solution to a similar use case from Gab here. I hope that helps you out, feel free to come back and share your sol...
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Jacob J Christensen hat einen Kommentar hinterlassen
You're very welcome 😀
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Jacob J Christensen hat einen Kommentar hinterlassen
Sorry about that David I didn't think it all the way through - hope you find some help for your specific use case!
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Carl, Yes, you can create a combo chart. To do this you need to split your metrics A and B into Primary and Secondary axis Now, in the Advanced Configuration box you should be able to select am...
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi David, You may find this article helpful in achieving that: https://support.zendesk.com/hc/en-us/articles/203661426-Changing-your-Help-Center-design-based-on-your-end-user-s-language-Guide-Profe...
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Jacob J Christensen hat einen Kommentar hinterlassen
Not all accounts have transitioned to Explore just yet, but there is a recipe here you could modify for this purpose.
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Jacob J Christensen hat einen Kommentar hinterlassen
Hi Jakob, I'm wondering if you are wanting to count tickets in the "New" state as well as those in "Open"? If that is the case, you could use the condition "less than pending" for your view: Also,...