Dan Mørkbak Sørensen

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Hi Scott,    i have indeed meanwhile created just such a trigger. I hope to get "instant" effect out of it, and hope not to see any "false positives" either, since we also dont use the webservice a...

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• Dan Mørkbak Sørensen
• Erstellt 9. Oktober 2020 13:37
• 0 Stimmen

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

Brett - I hoped to go on vacation now.. instead i probably have to manually delete mails all weekend so my support-team does not show up on monday to 1000+ tickets - im not impressed - why is it ev...

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• Dan Mørkbak Sørensen
• Erstellt 9. Oktober 2020 13:23
• 2 Stimmen

1. Support
2. ...
3. User access and security
4. How can I combat spam submitted via web service?

This is beyond annoying - i have just spend an hour deleting spam tickets.  And to make things even worse i noticed that Zendesk no longer provide support via chat, instead i am stuck with a comple...

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• Dan Mørkbak Sørensen
• Erstellt 9. Oktober 2020 10:44
• 1 Stimme

1. Community
2. Feedback on Support
3. Enable dynamic content in the email template

Comeon Zendesk - you do a lot of things right, but you also to very simple things very wrong. It shouldnt take 9 years to implement a split functionality, and it shouldn't take 5 to implement brand...

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• Dan Mørkbak Sørensen
• Erstellt 29. März 2019 16:16
• 2 Stimmen