Laura Hippert

1. Community
2. Sell - About the Sell Community
3. Introduce yourself!

Hi Sell Community! My name is Laura and I am also an Advocate on the Zendesk Sell Team. I have been with Zendesk for over four years now, and if you reach out to the Sell Support team you may end u...

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• Laura Hippert
• Erstellt 3. Oktober 2019 16:29
• 0 Stimmen

1. Support
2. ...
3. Apps and integrations
4. Salesforce: Mapping Salesforce fields to Zendesk fields

Hi Marc, You actually need to add the fields as custom fields in your Zendesk account. You can visit our article on adding custom links to Organizations or Users if you haven't don't this yet. 

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• Laura Hippert
• Erstellt 20. Februar 2019 21:06
• 0 Stimmen

1. Support
2. ...
3. Apps and integrations
4. Salesforce: Mapping Salesforce fields to Zendesk fields

Hi Marc~ The fields that can be mapped would have to be a comparable field. If the Salesforce field (Zendesk Support Organization) is not a field on the table above of allowed fields, you would not...

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• Laura Hippert
• Erstellt 20. Februar 2019 20:38
• 0 Stimmen

1. Guide
2. ...
3. Help Center customization
4. Editing the article's author, date, and timestamp

Hi Merav, Plus would be the Support plan that you have, what you would be looking for would be the Guide plan. However - if your Help Center is heavily customized, it's quite possible you would not...

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• Laura Hippert
• Erstellt 15. Januar 2019 14:39
• 0 Stimmen

1. Community
2. Explore - Troubleshooting and Q&A
3. Drillthrough not working

Hi there! It looks like we are currently seeing an issue with the Drillthrough feature, I will be creating individual tickets and reaching out to provide more information. I apologize for the incon...

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• Laura Hippert
• Erstellt 17. Dezember 2018 21:08
• 0 Stimmen

1. Guide
2. ...
3. Working with knowledge base content
4. Help Center image issues in articles

Hello! I just wanted to let everyone know that we are looking into the issues that you are reporting and may reach out in a ticket for more information if we are unable to reproduce. I will keep yo...

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• Laura Hippert
• Erstellt 17. Dezember 2018 01:05
• 1 Stimme

1. Community
2. Support - Troubleshooting and Q&A
3. 'Recent Activity' not displayed when there's an IFRAME on same page

Hi Farid! My name is Laura with the Tier 2 support team - I was able to test adding an iframe (a blank one) to the Community_topic_list_page.hbs, but I'm not seeing the Recent activity (Community) ...

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• Laura Hippert
• Erstellt 13. November 2018 21:17
• 0 Stimmen

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Letting users search other Help Centers

Hi Anthony! I would like to look into this further for you - so I am going to create a ticket. I will reach out to you from that ticket! Thanks Laura Hippert | Senior Technical Support Engineer (T...

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• Laura Hippert
• Erstellt 6. November 2018 14:47
• 1 Stimme

1. Support
2. ...
3. Integrations
4. Salesforce: Installing the legacy Zendesk for Salesforce integration in Salesforce

Hi AVS -  This is often an issue of an incorrect Salesforce_API Remote Site, and can be resolved just by updating this information in your Remote Site Setting. The following article outlines how th...

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• Laura Hippert
• Erstellt 22. Oktober 2018 18:50
• 0 Stimmen

1. Support
2. ...
3. Web Widget
4. Why do I see two widgets on my Help Center?

Hi Jay,  If you want both of the widgets to exist, you certainly could have them, but the Web Widget can provide all the functionality in the Help Center. Having both would be redundant and will in...

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• Laura Hippert
• Erstellt 18. Oktober 2018 13:52
• 0 Stimmen