Kim Graf

1. Community
2. Feedback on Support
3. [COMPLETED] Images to Macros

Yes, the feature is there to add images to macros! You need to enable Rich Content mode. Then just do CTRL m (PC) or CMD m (MAC) to inset an image. It is a fabulous addition! You can drag the botto...

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• Kim Graf
• Erstellt 20. März 2017 23:33
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1. Community
2. Support Q&A
3. Remove/hide the "Submit a request" button from the bottom of articles on mobile

We have two help centers, one that we customized to be mobile responsive (before ZD had a mobile responsive HC theme) and one that uses the Copenhagen (ZD standard mobile responsive) theme. We've d...

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• Kim Graf
• Erstellt 10. Januar 2017 00:04
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1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Help Center JavaScript cookbook (Guide Professional and Enterprise)

I'd like to change the "Submit a request" text to something else, probably "I need help" on all my HC pages. I found the article on how to do it on one page with pointers to jquery etc. But since I...

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• Kim Graf
• Erstellt 10. November 2016 04:03
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1. Guide
2. ...
3. Help Center customization
4. Can I change the text of the Submit a Request the Help Center?

Could you provide a tad more detail on what we'd write to change this text on all pages of the HC site? I have enough skill to add something to the JS tab, but not enough skill to write it from scr...

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• Kim Graf
• Erstellt 10. November 2016 03:57
• 1 Stimme

1. Community
2. Feedback on Support
3. [COMPLETED] Images to Macros

I use markdown because I need to refer to Help Center articles in my Macros. Will the rich text support including hyperlinks in the macros as well as images?  

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• Kim Graf
• Erstellt 8. Juli 2016 19:08
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1. Community
2. Advice from Zendesk
3. Zendesk on Zendesk: How we use the About field

We currently have a field like this that we call "Key description." It has been a real help in our reports. Currently I'm not using multi-level menus. So, for example, I have "Defective after insta...

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• Kim Graf
• Erstellt 6. Juli 2016 18:07
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1. Community
2. Guide Q&A
3. Embed a PDF in Help Center articles

@Wes thanks for this code. I cannot get it to work. Can you be a bit more specific about where after the $document.ready (assume in the article JS section of customize design?) to put the code?

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• Kim Graf
• Erstellt 28. Juni 2016 20:17
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1. Community
2. Support Q&A
3. Humble Squid - colors for category boxes

Thanks Jessie. I was able to change the color in the category boxes with inline CSS. When I tried to create a class it didn't work.   

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• Kim Graf
• Erstellt 24. Juni 2016 18:23
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