Adrian Joseph Magboo

1. Bots and automation
2. Zendesk bot documentation
3. Improving your Article Recommendations suggest rate

Hi Karolina,   Have you tried testing the email notification from the Answer bot trigger you created (more details here)? If not yet, I would recommend trying this first to test how your Answer Bot...

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• Adrian Joseph Magboo
• Erstellt 22. November 2021 07:12
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Is a widget available for agent?

Hi there, It looks like you would like to create your own version of the Zendesk Support dashboard where you will receive and make calls, chat with the customer, or view tickets. If this is the cas...

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• Adrian Joseph Magboo
• Erstellt 27. Oktober 2021 05:31
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How do you remove the logo when sending a zendesk help center link?

Hi there!  The logo displayed when sharing links on social media platforms is the Brand logo of your Help Center. While it's not possible to remove this, I found a community post that describes whe...

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• Adrian Joseph Magboo
• Erstellt 27. Oktober 2021 05:10
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Cancel Ticket Submit app

Hi Molly,  It looks like not all attached files in the ticket are selected yet that's why the Save button is grayed out. That is the expected behavior as when clicking Confirm All or selecting all ...

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• Adrian Joseph Magboo
• Erstellt 18. Oktober 2021 23:30
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Unable to write in a chat ticket (Workspace Agent mode)

Hi Juan!  It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the...

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• Adrian Joseph Magboo
• Erstellt 18. Oktober 2021 03:22
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. Side conversation change side LTR after the new update

Hi there,   I would like to look into this and have some questions for you. I created a new ticket and you will receive an email from me shortly.    Regardsm Adrian

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• Adrian Joseph Magboo
• Erstellt 14. Oktober 2021 04:32
• 0 Stimmen

1. Apps and integrations
2. ...
3. More integrations
4. Setting up the Zendesk Support for HubSpot integration

Hi Nala!    Could you please share more context with what's happening when you say syncing is not working? Yes, this integration still works as mentioned here but a Support ticket may be needed to ...

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• Adrian Joseph Magboo
• Erstellt 30. Juli 2021 07:33
• 0 Stimmen

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Clone Ticket app

Hi Kaan,   Good day! The cloned tickets get created when you manually create them by following the steps in this article under Using the app.  The option to open the tickets automatically after cre...

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• Adrian Joseph Magboo
• Erstellt 28. Juli 2021 00:34
• 0 Stimmen