Adrian Joseph Magboo
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Neueste Aktivität von Adrian Joseph Magboo-
Hi Karolina, Have you tried testing the email notification from the Answer bot trigger you created (more details here)? If not yet, I would recommend trying this first to test how your Answer Bot...
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Hi there, It looks like you would like to create your own version of the Zendesk Support dashboard where you will receive and make calls, chat with the customer, or view tickets. If this is the cas...
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Hi there! The logo displayed when sharing links on social media platforms is the Brand logo of your Help Center. While it's not possible to remove this, I found a community post that describes whe...
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Hi Molly, It looks like not all attached files in the ticket are selected yet that's why the Save button is grayed out. That is the expected behavior as when clicking Confirm All or selecting all ...
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Hi Juan! It looks like the agent hasn't assigned the ticket to himself yet. In Agent Workspace, the agent needs to take the ticket first then submit it as open before they can join and type in the...
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Hi there, I would like to look into this and have some questions for you. I created a new ticket and you will receive an email from me shortly. Regardsm Adrian
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Hi Jitesh, It looks like there's an issue going on with this as it's showing correctly from the preview. Let me look into this further. I created a new ticket and you will receive an email from m...
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Hi Chad, The Messaging tickets work the same as normal tickets. If the requester replies on a Messaging ticket that is in closed status, it'll create a follow-up ticket as described in this article...
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Hi Chris, That's indeed a weird one. I'm happy to investigate that further. Please expect an email about this shortly. Regards, Adrian
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Hi Erick, It looks like you are using the client secret rather than an actual bearer token. Kindly follow the steps in this article Using OAuth authentication with your application to authenticate ...