Aimee Spanier
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Zendesk is extending the removal of the Social Messaging App to April 15, 2023 (originally scheduled for January 31, 2023). For more information, see Removal of the Zendesk Social Messaging App.
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Hi, Lila Kingsley! The link has been updated. Thanks for catching that!
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This issue has been resolved, hooray!
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Hi, Maddie. Guide Admins who are also Support Admins can activate the help center, but enabling it requires the Account Owner. To (hopefully) clarify: First, an Account Owner enables the help cente...
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Thanks, Maria. The link should be fixed now.
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Hi, Shayan M. That feature is still being rolled out to customers and won't be fully available for another two weeks, so it will show up on next month's What's New. We do have new articles about it...
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Hi, Yvonne Uder. This article is specific to customers using Zendesk Chat who are migrating (or considering migrating) to messaging, as mentioned in the introduction. That process hasn't changed, s...
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Hi, CJ Johnson. If you created your account after February1, 2021 you won't see most of the default triggers listed in About the Chat default triggers (including Chat rescuer) unless you manually ...
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Hi, @CJ Johnson. The update was made at the request of one of our Chat product managers. I don't recall if it was a change in behavior, or a correction/clarification of the description of existing ...
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Hi, Aline and CJ. Chat assignment depends on how you have configured the routing behavior. You can find information about it here: Understanding Assigned notification routing behavior. -aimee