Anne Ronalter

1. Community
2. Zendesk Suite Q&A
3. Is there a way to see how many times a ticket has been updated with the same status in Explore?

Hello Holly,this would be something that you would have to do maually.By using Tags, you could add them to Triggers and then report on it that way. 

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• Anne Ronalter
• Erstellt 31. Mai 2023 09:21
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1. Agent guide
2. Ticket management
3. Managing tickets in bulk

Hello Kat,Thank you for your Feedback.A function to restrict the bulk editing for Agent is unfortunately currently not possible. 

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• Anne Ronalter
• Erstellt 29. Mai 2023 11:08
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1. Community
2. Zendesk Suite Q&A
3. Need assistance with Zendesk Suite integration

Hello,we are happy to hear that you are now using Zendesk.To get started with the basics and be more familiar with our platform, we recommend our free Zendesk Training.In our Marketplace you can fi...

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• Anne Ronalter
• Erstellt 26. Mai 2023 10:33
• 0 Stimmen

1. Community
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

Hello Mercedes, your account might have been impacted by the following change:Announcing enhancements to triggers and automations But please do not hesitate to open a ticket with Support, so that w...

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• Anne Ronalter
• Erstellt 25. Mai 2023 16:28
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Inserting and editing links in articles

Hello Alice,thank you for your Feedback on that.Please also feel free to leave a comment on this existing post:Ability to copy Anchor/Jump links in the Knowledge Capture Tool

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• Anne Ronalter
• Erstellt 24. Mai 2023 14:32
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. About Bots and languages

Hello Vincent,please refer to our article about Managing languages in a conversation bot, where you can find details on Supporting multilingual bots.Should there be an issue with your bot and its l...

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• Anne Ronalter
• Erstellt 24. Mai 2023 12:01
• 0 Stimmen

1. Bots and automation
2. Bots and automation advice and troubleshooting
3. I'm unable to access the bot builder

Hello Shahrooz,yes, only Admins can access the Flow builder settings in the Admin Center.Here you can read more About team member product roles and access.

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• Anne Ronalter
• Erstellt 24. Mai 2023 11:52
• 0 Stimmen

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

Hello Bill,here you can see, how Restricting help center access to signed-in end-users is possible to set up. Here you can also find more details on this topic:How do I remove the ability for custo...

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• Anne Ronalter
• Erstellt 18. Mai 2023 10:17
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1. People
2. ...
3. Team members and groups
4. Managing unified agent statuses

Hello Philipp,Thank you for your Feedback on that.At the moment, only the signed-in agent can change their status to Online.A workaround may be enabling the Chat operating hours since this will rem...

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• Anne Ronalter
• Erstellt 15. Mai 2023 15:22
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1. Community
2. Zendesk Suite Q&A
3. Triggers based on the day a ticket is raised

Hi Zac,we do have an article here on Creating webhooks to interact with third-party systems.

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• Anne Ronalter
• Erstellt 12. Mai 2023 13:18
• 0 Stimmen