Ariane Frances dela Cruz

1. Community
2. Feedback - Admin Center
3. People List

Hi Zak,  So we can further check on this, I'll create a ticket for you kindly expect an email shortly.   

• Kommentar anzeigen
• Ariane Frances dela Cruz
• Erstellt 20. März 2023 12:54
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. About CSAT ratings in messaging

Hi System Admin,  When the Trigger for Social Messaging CSAT is fired, the "Request messaging rating" action will automatically change the Satisfaction to "Offered". Since the default CSAT automati...

• Kommentar anzeigen
• Ariane Frances dela Cruz
• Bearbeitet 26. November 2021 15:47
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. About CSAT ratings in messaging

Hi Zidane, The survey answer and questions are localised into the user’s location data here’s a reference article for that The end user experience. You can check and change the visitor’s language i...

• Kommentar anzeigen
• Ariane Frances dela Cruz
• Erstellt 22. November 2021 11:14
• 0 Stimmen

1. Support
2. ...
3. Ticket customization
4. About custom field types

Hi Daniel, I'm afraid it's not possible to customised the error message. There's a similar discussion on this community post here https://support.zendesk.com/hc/en-us/community/posts/4408860791834....

• Kommentar anzeigen
• Ariane Frances dela Cruz
• Erstellt 4. November 2021 12:03
• 1 Stimme

1. Apps and integrations
2. ...
3. Using Built by Zendesk apps
4. Installing and using the Proactive Tickets app

Hi Jacek,  I'd like to dig deeper into this behaviour and I'll be creating a ticket for you, please expect an email shortly. 

• Kommentar anzeigen
• Ariane Frances dela Cruz
• Erstellt 13. Juli 2021 13:37
• 0 Stimmen

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Restricting help center access to signed-in end users

Hi Lauren, I'd like to dig deeper into the behaviour that your end-user is experiencing. I'll create a ticket for you, please expect an email shortly. 

• Kommentar anzeigen
• Ariane Frances dela Cruz
• Erstellt 5. Juli 2021 05:51
• 0 Stimmen

1. Bots and automation
2. Zendesk bot documentation
3. Troubleshooting: Answer Bot isn't suggesting articles

Hello Fabien,  If all your users are already authenticated in the Help Center, there’s no need to log in again to see the articles. Once they log into the Help Center, they will see all restricted ...

• Kommentar anzeigen
• Ariane Frances dela Cruz
• Erstellt 2. Juli 2021 12:57
• 0 Stimmen

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Using OAuth authentication with your application

Hello Bernardo,  I'd like to look further into this, I'll be creating a ticket for you, kindly expect an email shortly. 

• Kommentar anzeigen
• Ariane Frances dela Cruz
• Erstellt 2. Juli 2021 05:59
• 0 Stimmen

1. People
2. ...
3. Team members and groups
4. Creating groups

Hey Thom, You can look into our Help Center Templating API for User Object on this link https://developer.zendesk.com/apps/docs/help-center-templates/objects.html#user-object. The doc collection c...

• Kommentar anzeigen
• Ariane Frances dela Cruz
• Erstellt 24. März 2021 15:43
• 0 Stimmen