Arianne Batiles

1. Support
2. ...
3. Agent guide for Support
4. Creating views to manage ticket workflow

Hi sunil.jadhav,  We do not currently have a condition in Views that can identify and list tickets where an article link is shared. Our Knowledge Capture app has the ability to track linked article...

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• Arianne Batiles
• Erstellt 23. September 2022 05:35
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1. Support
2. ...
3. Agent guide for Support
4. Managing your views

Hi Mike, You can add a custom drop-down field as a colum in your views. Unfortunately, fields from Aha app are not supported at this time. 

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• Arianne Batiles
• Erstellt 8. September 2022 07:09
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1. Community
2. Zendesk Suite Q&A
3. Zendesk Guide

Hi Ole,  You can disable 'Anyone can submit tickets' option in the Admin Center. By doing this, only added users in your instance will be able to sign up for an account in Guide. You need to manual...

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• Arianne Batiles
• Erstellt 8. September 2022 06:50
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1. Support
2. ...
3. End users and organizations
4. Adding custom fields to users

Hi Jahn Bronilla, Custom user fields can now be shown in the user data app. You need to click on the Settings (gear icon) and select the user fields you want to display in the app.  

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• Arianne Batiles
• Erstellt 7. September 2022 08:03
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1. Chat
2. ...
3. Custom bots (Flow Builder)
4. Understanding answer flow step types

Hi pablo, Apologies but it's still not possible to add a numeric custom field in the transfer to agent step flow. Only text and drop-down fields are supported at the moment. 

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• Arianne Batiles
• Erstellt 7. September 2022 07:37
• 0 Stimmen

1. Community
2. Zendesk Suite Q&A
3. How to redirect live chats of different brands?

Hi Riccardo Centomo, Yes, this is expected. In the chat ticket, since all (of the multibrand) classic Web Widgets share one Zendesk Chat account, the specific brand name is passed as a tag to Chat ...

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• Arianne Batiles
• Erstellt 1. Juni 2022 01:12
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1. Community
2. Zendesk Suite Q&A
3. Can I edit the ticket confirmation message from the Web Widget?

Hi Maky, Unfortunately, it doesn't look like there's a way to change or remove the confirmation message within the web widget at this time. I would encourage you to create a separate feature reques...

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• Arianne Batiles
• Erstellt 30. Mai 2022 06:51
• 1 Stimme

1. Community
2. Zendesk Suite Q&A
3. How to redirect live chats of different brands?

Hi Riccardo Centomo,  Looking at your current Chat account setup with agent workspace enabled, you could set up a widget for multiple brands. Once a chat comes in from a widget with a specific bran...

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• Arianne Batiles
• Erstellt 30. Mai 2022 06:42
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1. Support
2. ...
3. Email
4. Forwarding incoming email to Zendesk Support

Hi Jonathan Lilley,  The system sets the first email created upon creation of the account as the forwarding address and we don't currently have a way to change this. Once you have set up forwarding...

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• Arianne Batiles
• Erstellt 30. Mai 2022 03:45
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1. Gather
2. ...
3. Managing community topics
4. Applying user segments to restrict viewing access to community content

Hi Shahrooz,  Yes, you can either add a tag to their user profile or assign an organization for this group of users. Then, when creating a user segment, you can filter by tag or organization. 

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• Arianne Batiles
• Erstellt 9. Mai 2022 01:58
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