Arpan Nagdeve

1. Messaging
2. ...
3. Zendesk messaging
4. Automatically accepting live chat and messaging conversations in the Zendesk Agent Workspace

Hi Amelia, I wanted to follow-up and check whether you have more details to share or please feel free to raise the problem with Zendesk Support. 

• Kommentar anzeigen
• Arpan Nagdeve
• Erstellt 28. November 2023 07:54
• 0 Stimmen

1. Messaging
2. ...
3. Zendesk messaging
4. Automatically accepting live chat and messaging conversations in the Zendesk Agent Workspace

Hi Giorgos, Auto accepts simplifies how agent picks the conversation and we are not making changes to the way how conversation gets routed. That means at any given time for an existing or a new con...

• Kommentar anzeigen
• Arpan Nagdeve
• Erstellt 28. November 2023 07:53
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Messaging Reporting - Offered v Accepted

Hi Rachel/Vivekanand, Supporting acceptance rate on the explore reporting is under development currently. We'll rollout changes closer to the end of the year. 

• Kommentar anzeigen
• Arpan Nagdeve
• Erstellt 15. November 2023 14:20
• 0 Stimmen

1. Zendesk updates
2. Announcements
3. Announcing auto-accept functionality for live chat and messaging customers

Hi Jahn,  Thanks for the feedback on the re-assignment, we're planing to invest further in the auto-accept and I'll share more details once we take call on prioritising Re-assignment.  Also, please...

• Kommentar anzeigen
• Arpan Nagdeve
• Erstellt 7. November 2023 02:29
• 1 Stimme

1. Zendesk updates
2. Announcements
3. Announcing auto-accept functionality for live chat and messaging customers

Hi Jahn, As part of initial rollout plan we intend to rollout the settings as part of GA ( General Availability)  have also called out in the heading of the snapshots. We are now targeting to rollo...

• Kommentar anzeigen
• Arpan Nagdeve
• Erstellt 25. Oktober 2023 14:59
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Capability to suppress the "Operating hours have started" Notification

Hi Dan,  We don't support the Operating hours started notification suppress capability that's been called out and something we'll evaluate in the context of AW. This problem is not valid from the M...

• Kommentar anzeigen
• Arpan Nagdeve
• Erstellt 16. September 2023 04:28
• 0 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Banning users in messaging

Hi Nick/Yahor, Banning users is on our roadmap and it's a top priority for us in 2024. We are in early planning stage and I will have more to share in the coming months on the rollout plans. The wo...

• Kommentar anzeigen
• Arpan Nagdeve
• Erstellt 4. September 2023 13:00
• 3 Stimmen

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Why members in group can't just reply in messaging directly?

Hi Zilong, I'm wondering why the accept chat  button is not considered to serve these kind of conversations. Currently without taking or owning the ticket it's not possible to contribute on the same  

• Kommentar anzeigen
• Arpan Nagdeve
• Erstellt 15. Juni 2023 04:56
• 0 Stimmen