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Neueste Aktivität von Aubree-
Hi William Flaugher, The end-user name pulled up by Explore Talk reports is the user associated with the phone call at the time the call was received. This means that for the calls listed in the qu...
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Hi ecology0, I'm so sorry for the inconvenience. Have you tried to clear the cache and cookies of your Chrome to see if it will make any difference, since you've mentioned that it's working on your...
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Hi Andrew, Creating a new thread for the feature request will be the best option! 😊️
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Hi Andrew, Ideally, ticket access can be restricted by roles (if an agent can't see a ticket they can't access any call recording it may contain). However, it looks like there is currently no way ...
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Hi AKS, This feature is available for Suite Team subscription and up or if you are subscribed to a Guide Professional subscription and up. You can also check this link for the pricing of each Suit...
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Hi Ole! I'm going to look into this for you; I'll be creating a ticket so we can further check your concern. You'll receive a follow-up email shortly stating your ticket has been created.
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Hi @..., I just wanted to let you know that I will be raising a ticket on your behalf and working with you on it. Please keep an eye out for my email so we can further check your concern. We apprec...
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Hi Maria, Sorry to hear about the issues you're having with Zendesk Talk. There are some things we can suggest, however, I'd like to ask some questions to better focus our troubleshooting and sugg...
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Hi Mokka Admin, As per this article: Metrics and Attributes for Zendesk Guide, the "Article Votes metric" is the average number of votes for your articles. Votes currently reflect the sum of upvote...
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Hi Steph! I'm going to look into this for you; I'll be creating a ticket so we can further check your concern. You'll receive a follow-up email shortly stating your ticket has been created.