Aubree
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Neueste Aktivität von Aubree-
Hi Pawel, Usually, duplicate tickets were being created from your Facebook Messenger due to the 2 active Facebook Messenger integration in your account. If you have migrated to Agent workspace and...
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Hi Edwin, Upon checking, it seems that this option, "Enable fix for composer" which should be found in the Agent Workspace Settings under Admin icon () > Settings > Agents > Agent Workspace is no l...
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Hi Vivian, Thanks for reaching out! It is currently not possible to remove the agent signature from displaying exclusively in Text messages, as you may know, a Trigger is responsible for deliverin...
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Hi Warren, Thanks for reaching out! Zendesk Explore function is available to the latest Zendesk Suite Team plan and up and not to your current plan Support Team plan. You may need to upgrade your ...
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Hi Sheila, Thanks for reaching out! This feature "Anybody can submit tickets" cannot be separated by brands. Users are managed over the full Zendesk account instead of by brand, so this setting wo...
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Hi Iris, I'm so sorry for the inconvenience and thanks for bringing this up. Here's the updated link for the Support Product Feedback: https://support.zendesk.com/hc/en-us/community/topics/2001320...
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Hi Roberta, Thank you for sharing this. We appreciate it. Since Messaging is enabled in your account, there's a different way to disable the Widget. Please note that the Web SDK replaces the class...
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Hi Jihoon, Thanks for reaching out! Apparently, Live Data and Live Filter are only available to Explore Enterprise and Suite Enterprise and Enterprise Plus plans: Adding live data and live filter ...
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Hi Morgan H., Thanks for reaching out! The placeholder satisfaction.rating_section should still work even if it's not available in list of placeholders. To know more about using a Trigger to send ...
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Hi Waseem, If you are referring to the chat transcripts, then, yes, these will be sent to your customers as long as you are using both Zendesk Support and Chat products. You can look at using auto...